Beschreibung

As an IT Process Manager, you will enhance IT processes by analyzing workflows, collaborating with stakeholders, and leading cross-functional teams to implement improvements. This role involves monitoring performance and driving a culture of continuous innovation.

Anforderungen

• •Completed degree in Business, Engineering, Information Technology, or comparable qualification
• •Solid knowledge of IT governance, process modeling, and service design methodologies
• •Strong analytical and problem-solving skills
• •Excellent communication and interpersonal abilities
• •Proficiency with modern collaboration and project management tools
• •Very good knowledge of German and English, written and spoken
• •Proactive mindset and willingness to drive change
• •Openness to continuous learning in a dynamic environment
• •Experience in IT service management frameworks
• •Familiarity with digital transformation projects or agile methodologies

Aufgaben

• •Analyze and optimize workflows
• •Gather requirements from internal stakeholders
• •Provide expert support throughout the process lifecycle
• •Act as a bridge between business needs and technical solutions
• •Lead cross-functional teams to implement new processes
• •Ensure smooth adoption and effective change management
• •Define key performance indicators (KPIs)
• •Monitor portfolio performance
• •Report governance metrics to management
• •Maintain clear documentation of processes and standards
• •Ensure transparency and compliance
• •Identify opportunities for process improvements
• •Contribute to a culture of innovation and excellence

Tools & Technologien

Benefits