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SPSpringer Nature AG & Co. KGaA

Head of Product and Systems Support(m/w/x)

Heidelberg
Vollzeitmit HomeofficeSenior
AI/ML

Leading global support for Salesforce and editorial platforms at an enterprise architecture firm, driving workflow automation. Extensive leadership in product management and Salesforce evolution experience required. Disability and neurodivergence accommodations available.

Anforderungen

  • Bachelor’s degree or equivalent experience
  • Extensive leadership experience in product management
  • Experience evolving Salesforce or comparable CRM
  • Proven senior stakeholder management track record
  • Experience transforming teams or functions
  • Comfort operating across strategic and operational levels
  • Willingness to travel internationally
  • Agile certifications or equivalent (strongly preferred)
  • Product management certification (strongly preferred)
  • Project management certification or equivalent (strongly preferred)
  • Strategic thinker with strong decision-making capability
  • Highly credible communicator and influencer
  • Resilience and pragmatism in complex environments
  • Commitment to data quality and user-centred design
  • Coaching-oriented and collaborative leadership style

Aufgaben

  • Lead a global product and systems support team
  • Own the strategic roadmap for Salesforce and editorial platforms
  • Partner with senior business owners on platform scalability
  • Manage budgets for licenses, vendors, and team development
  • Drive workflow simplification, standardization, and automation
  • Champion data governance and system integrity
  • Coach and mentor product and process excellence managers
  • Translate stakeholder needs into prioritized product outcomes
  • Represent the department in divisional governance forums
  • Implement Agile frameworks like SAFe, Scrum, or Kanban
  • Monitor KPIs for system adoption and data quality
  • Coordinate sprint planning with internal IT partners
  • Oversee user training and structured support models
  • Identify opportunities for AI-enabled platform improvements

Berufserfahrung

  • ca. 4 - 6 Jahre

Ausbildung

  • Pflichtschulabschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • Salesforce
  • CRM
  • SAFe
  • Scrum
  • AIPMM
  • PRINCE2
  • MSP

Benefits

Flexibles Arbeiten

  • Hybrid working model

Mentale Gesundheitsförderung

  • Disability and neurodivergence accommodations
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Springer Nature AG & Co. KGaA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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