Floor Manager(m/w/x)

Beschreibung

As a brand ambassador, you will lead a dedicated team to hit sales targets while ensuring every visitor enjoys an extraordinary service experience through expert coaching and strategic floor management.

Anforderungen

• •5 years' experience in retail leadership
• •Strong market and product knowledge
• •Interest in luxury, fashion, and art
• •Business-driven mindset and problem-solving skills
• •Ability to lead, influence, and inspire
• •Customer-centric approach and engagement skills
• •Fluency in German and English

Aufgaben

• •Lead the sales team to exceed financial targets
• •Maximize sales and achieve key performance indicators
• •Promote cross-selling and upselling techniques
• •Analyze performance and develop strategic action plans
• •Provide commercial recommendations to the Store Manager
• •Implement business strategies to drive growth
• •Motivate, coach, and inspire the department team
• •Identify talent and support individual training needs
• •Foster a positive and high-performing work environment
• •Maintain deep product knowledge and monitor market trends
• •Support digital tool adoption and ongoing training
• •Promote a client-centric culture and service standards
• •Execute selling ceremonies and manage customer complaints
• •Build and maintain strong client relationships
• •Drive clientelling initiatives and identify new opportunities
• •Ensure excellence in after-sales service
• •Maintain high visual merchandising standards
• •Oversee cash, inventory, and reporting procedures
• •Ensure back-of-house efficiency and protect company assets

Benefits