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PIPicarro, Inc

Field Application/Technical Support Engineer(m/w/x)

Genf
VollzeitVor OrtBerufserfahren
Green Job

Installation and testing of Picarro analytical instruments for enterprise customers at a Greentech company. Field experience in multi-disciplinary system design and frequent customer site travel required. Work on analytical solutions for industrial efficiency and climate change mitigation.

Anforderungen

  • Field experience in multi-disciplinary system design
  • Experience in a customer facing role
  • Good knowledge of system engineering processes
  • Ability to travel frequently to customer sites
  • Comfortable with complex and abstract problems
  • Strong skills in organization and timely delivery
  • Clean and clear documentation skills
  • Experience in project management is an asset
  • Proactive customer advocate
  • Ability to communicate technical information effectively
  • Results-oriented team player with drive for success
  • Energetic and highly motivated individual
  • Skills to negotiate issues using Win/Win philosophy
  • Graduate in engineering or science discipline
  • Experience in customer facing technical support
  • Additional technical credentials are advantageous
  • Driving license

Aufgaben

  • Install and test the Picarro system for enterprise customers.
  • Respond to technical support requests and questions.
  • Diagnose the system through remote diagnosis and debugging.
  • Fix hardware and software issues and organize part replacements.
  • Manage spare inventory and logistics activities.
  • Support on-site customer projects.
  • Address field questions with detailed technical answers.
  • Log customer issues and track their resolutions.
  • Perform quality control and maintain processes and procedures.
  • Develop strong relationships with key customer accounts.
  • Create data deliverables such as reports and dashboards.
  • Provide customer support during evenings and weekends as needed.
  • Prepare technical documentation and procedures.
  • Train Support Level 1 and Support Level 2 staff.
  • Manage periodic maintenance of Picarro systems.

Berufserfahrung

  • ca. 1 - 4 Jahre

Ausbildung

  • Bachelor-Abschluss

Sprachen

  • Englischverhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Picarro, Inc erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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