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European Head of Customer Services(m/w/x)
Overseeing regional order execution and ensuring high service delivery standards for refrigerant filling and technical support in refrigeration/AC technology. Customer Services Function management experience and regular travel between Eygelhsoven and Seevetal required. Pan-European leadership scope.
Anforderungen
- Travel between Eygelshoven and Seevetal
- Experience managing Customer Services Function
- Leadership and team engagement skills
- Excellent MS Office suite skills
- Knowledge of SAP
- Experience with Salesforce SaaS
- Systems and process improvement skills
- Decision making through influence
- Commercial awareness
- Financial forecasting and modelling experience
- Teamwork and collaboration skills
- Fluency in German and English
- Multi-country Customer Services management experience
- Knowledge of Dutch and Italian
Aufgaben
- Lead the European customer service function
- Ensure high service delivery standards
- Oversee regional order execution
- Respond to customer enquiries and feedback
- Drive continuous service excellence
- Collaborate closely with the commercial team
- Provide insights for sales forecasting
- Support strategic planning initiatives
- Maintain cross-functional alignment with operations
- Ensure a seamless customer experience
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
- Italienisch – Grundkenntnisse
Tools & Technologien
- MS Office suite
- SAP
- Salesforce
Noch nicht perfekt?
- SatairVollzeitmit HomeofficeManagementHamburgab 122.000 - 128.000 / Jahr
- Seven Education
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Vollzeitmit HomeofficeJuniorHamburg - Neumann Gruppe GmbH
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Vollzeitmit HomeofficeSeniorHamburg
European Head of Customer Services(m/w/x)
Overseeing regional order execution and ensuring high service delivery standards for refrigerant filling and technical support in refrigeration/AC technology. Customer Services Function management experience and regular travel between Eygelhsoven and Seevetal required. Pan-European leadership scope.
Anforderungen
- Travel between Eygelshoven and Seevetal
- Experience managing Customer Services Function
- Leadership and team engagement skills
- Excellent MS Office suite skills
- Knowledge of SAP
- Experience with Salesforce SaaS
- Systems and process improvement skills
- Decision making through influence
- Commercial awareness
- Financial forecasting and modelling experience
- Teamwork and collaboration skills
- Fluency in German and English
- Multi-country Customer Services management experience
- Knowledge of Dutch and Italian
Aufgaben
- Lead the European customer service function
- Ensure high service delivery standards
- Oversee regional order execution
- Respond to customer enquiries and feedback
- Drive continuous service excellence
- Collaborate closely with the commercial team
- Provide insights for sales forecasting
- Support strategic planning initiatives
- Maintain cross-functional alignment with operations
- Ensure a seamless customer experience
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
- Italienisch – Grundkenntnisse
Tools & Technologien
- MS Office suite
- SAP
- Salesforce
Über das Unternehmen
A-Gas
Branche
Manufacturing
Beschreibung
Das Unternehmen A-Gas spielt eine entscheidende Rolle in der Kälte- und Klimatechnik und bietet technischen Support sowie Kältemittel-Abfüllservice an.
Noch nicht perfekt?
- Satair
Head of Transport & Customs Operations Europe(m/w/x)
Vollzeitmit HomeofficeManagementHamburgab 122.000 - 128.000 / Jahr - Seven Education
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Vollzeitmit HomeofficeSeniorWien, Hamburg, Berlin, Koblenz - NEURA Mobile Robots GmbH
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Vollzeitmit HomeofficeManagementHamburg - Jotun (Deutschland) Gmbh
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Vollzeitmit HomeofficeJuniorHamburg - Neumann Gruppe GmbH
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