Dedalus HealthCare
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Bonn
ab 45.000 / Jahr
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
HYHYPE Softwaretechnik GmbH
Director Service Delivery(m/w/x)
Bonn, Frankfurt am Main, Köln
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading AI innovation platform's service delivery function for global organizations. Master's degree and IT operations leadership experience required. Flexible work schedules, global team collaboration.
Anforderungen
- Master’s degree in computer science or comparable qualification
- Proven experience leading IT operations teams
- Strong process orientation
- Expertise in meeting demanding SLAs
- Solid understanding of IT operations metrics
- Solid knowledge of Microsoft Windows operating systems
- Solid knowledge of common Linux distributions
- Broad general IT expertise
- Leadership experience in IT services, software, hosting, cloud environments, or comparable internal IT operations roles
- Experience operating web applications on Google Cloud Platform (GCP)
- ITIL v4 certification or strong practical experience in ITIL-based environments
- Knowledge of PRINCE2 project management framework
- Skilled in using ITSM platforms
- Skilled in using asset management databases
- Skilled in using CMDBs
- Skilled in using monitoring systems
- Solid foundational knowledge of IT security
- Solid foundational knowledge of data protection
- Self-driven, structured, and accountable
- Ability to balance strategic and operational
- Willingness to participate in on-call duty
- Comfortable operating across strategic conceptual work
- Comfortable operating across hands-on operational tasks
Aufgaben
- Lead Service Delivery function
- Oversee 15 employees across Service Desk and Service Delivery
- Manage department personnel and budget
- Drive continuous process, tool, and organizational improvements
- Collaborate with central departments
- Lead international teams in Germany, US, Canada, UK, and India
- Work with external partners for follow-the-sun operations
- Oversee 1st and 2nd level support activities
- Handle customer requests independently
- Act as primary escalation contact
- Manage incoming customer requests via ticketing, phone, email
- Classify requests according to ITIL v4
- Manage request dispatching
- Ensure SLA-compliant processing
- Maintain Knowledge Management documentation
- Process in-depth functional requests
- Provide consulting and configuration for software products
- Reproduce issues on application level
- Ensure smooth operation of hybrid hosting environments
- Manage infrastructure, operating systems, databases, backup, monitoring
- Conduct predictive maintenance
- Handle technical change requests
- Support system integration during transitions
- Collaborate with DevOps and Product Management
- Evolve service portfolio strategically
- Participate in RFP and proposal reviews
- Assess technical and SLA feasibility
- Coordinate regular penetration tests
- Ensure ISO compliance in operational processes
- Work with IT security stakeholders
Berufserfahrung
- 7 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Tools & Technologien
- Microsoft Windows
- Linux
- Google Cloud Platform (GCP)
- ITIL v4
- PRINCE2
- ITSM platforms
- asset management databases
- CMDBs
- monitoring systems
Benefits
Mentoring & Coaching
- Expert onboarding support
Lockere Unternehmenskultur
- Global team of experienced professionals
- Supportive, inclusive, and international team environment
Flexibles Arbeiten
- Flexible work schedules
Weiterbildungsangebote
- Ongoing development
Karriere- und Weiterentwicklung
- Clear pathways for role expansion
Sinnstiftende Arbeit
- Accelerating innovation for a better world
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HYPE Softwaretechnik GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Noch nicht perfekt?
- Fraunhofer-Gesellschaft
Sachgebietsleitung Enterprise Service Management(m/w/x)
Vollzeit/Teilzeitmit HomeofficeManagementBonn - DHL Group
Team Lead MLOps(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - DHL Group
Team Lead MLOps(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - Accenture
IT Delivery Lead Insurance(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorKronberg im Taunus, Berlin, Düsseldorf, Dresden, Essen, Hamburg, Jena, Siegburg, Stuttgart, München
HYHYPE Softwaretechnik GmbH
Director Service Delivery(m/w/x)
Bonn, Frankfurt am Main, Köln
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading AI innovation platform's service delivery function for global organizations. Master's degree and IT operations leadership experience required. Flexible work schedules, global team collaboration.
Anforderungen
- Master’s degree in computer science or comparable qualification
- Proven experience leading IT operations teams
- Strong process orientation
- Expertise in meeting demanding SLAs
- Solid understanding of IT operations metrics
- Solid knowledge of Microsoft Windows operating systems
- Solid knowledge of common Linux distributions
- Broad general IT expertise
- Leadership experience in IT services, software, hosting, cloud environments, or comparable internal IT operations roles
- Experience operating web applications on Google Cloud Platform (GCP)
- ITIL v4 certification or strong practical experience in ITIL-based environments
- Knowledge of PRINCE2 project management framework
- Skilled in using ITSM platforms
- Skilled in using asset management databases
- Skilled in using CMDBs
- Skilled in using monitoring systems
- Solid foundational knowledge of IT security
- Solid foundational knowledge of data protection
- Self-driven, structured, and accountable
- Ability to balance strategic and operational
- Willingness to participate in on-call duty
- Comfortable operating across strategic conceptual work
- Comfortable operating across hands-on operational tasks
Aufgaben
- Lead Service Delivery function
- Oversee 15 employees across Service Desk and Service Delivery
- Manage department personnel and budget
- Drive continuous process, tool, and organizational improvements
- Collaborate with central departments
- Lead international teams in Germany, US, Canada, UK, and India
- Work with external partners for follow-the-sun operations
- Oversee 1st and 2nd level support activities
- Handle customer requests independently
- Act as primary escalation contact
- Manage incoming customer requests via ticketing, phone, email
- Classify requests according to ITIL v4
- Manage request dispatching
- Ensure SLA-compliant processing
- Maintain Knowledge Management documentation
- Process in-depth functional requests
- Provide consulting and configuration for software products
- Reproduce issues on application level
- Ensure smooth operation of hybrid hosting environments
- Manage infrastructure, operating systems, databases, backup, monitoring
- Conduct predictive maintenance
- Handle technical change requests
- Support system integration during transitions
- Collaborate with DevOps and Product Management
- Evolve service portfolio strategically
- Participate in RFP and proposal reviews
- Assess technical and SLA feasibility
- Coordinate regular penetration tests
- Ensure ISO compliance in operational processes
- Work with IT security stakeholders
Berufserfahrung
- 7 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Tools & Technologien
- Microsoft Windows
- Linux
- Google Cloud Platform (GCP)
- ITIL v4
- PRINCE2
- ITSM platforms
- asset management databases
- CMDBs
- monitoring systems
Benefits
Mentoring & Coaching
- Expert onboarding support
Lockere Unternehmenskultur
- Global team of experienced professionals
- Supportive, inclusive, and international team environment
Flexibles Arbeiten
- Flexible work schedules
Weiterbildungsangebote
- Ongoing development
Karriere- und Weiterentwicklung
- Clear pathways for role expansion
Sinnstiftende Arbeit
- Accelerating innovation for a better world
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HYPE Softwaretechnik GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
HYPE Softwaretechnik GmbH
Branche
IT
Beschreibung
Das Unternehmen ist die smarte Plattform für Ideen- und Innovationsmanagement und unterstützt Organisationen dabei, Innovation systematisch zu gestalten.
Noch nicht perfekt?
- Dedalus HealthCare
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBonnab 45.000 / Jahr - Fraunhofer-Gesellschaft
Sachgebietsleitung Enterprise Service Management(m/w/x)
Vollzeit/Teilzeitmit HomeofficeManagementBonn - DHL Group
Team Lead MLOps(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - DHL Group
Team Lead MLOps(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - Accenture
IT Delivery Lead Insurance(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorKronberg im Taunus, Berlin, Düsseldorf, Dresden, Essen, Hamburg, Jena, Siegburg, Stuttgart, München