Pipedrive
Director of R&D Portfolio and Operations Management(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
KNKNIME
Director SaaS Operations(m/w/x)
Berlin, Konstanz
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Customer-facing SaaS operations for data analytics software, managing SLAs and CI/CD pipelines. Deep SaaS operations experience required. Hybrid setup, flexible hours.
Anforderungen
- Deep experience running SaaS operations
- Ensuring uptime, reliability, and strong customer SLAs
- Understanding of CI/CD systems end-to-end
- Knowledge of runtime reliability
- Knowledge of policy-as-code
- Knowledge of secure pipeline design
- Confidence leading high-severity incidents
- Coordinating incident response
- Clear communication with stakeholders and customers
- Building repeatable, auditable processes
- Experience with release processes
- Experience with on-call processes
- Experience with operational workflows
- Experience managing external partners
- Holding partners accountable to SLAs and KPIs
- Experience growing teams
- Experience leading teams across CloudOps, DevSecOps, and release engineering
Aufgaben
- Take full responsibility for customer-facing SaaS operations
- Manage SLAs, runbooks, and incident management for critical issues
- Ensure high availability and reliability of CI/CD pipelines
- Enforce policy-as-code and maintain secure, scalable delivery workflows
- Own packaging and release engineering for SaaS and on-prem components
- Orchestrate, validate, and implement rollback strategies
- Oversee subcontracted operations partners
- Ensure performance against contractual KPIs
- Drive continuous improvement with vendors
- Establish and scale CloudOps, DevSecOps, Release Engineering, and QA practices
- Set up on-call structures and readiness
- Maintain SOC2/ISO readiness for operational controls
- Ensure audit evidence is complete and reliable
- Work closely with Platform Engineering and product teams
- Define release gates for safe, repeatable deployments
- Reduce MTTR and increase release success rates
- Ensure consistent pipeline and service availability
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Gesundheits- & Fitnessangebote
- Sports programs
Flexibles Arbeiten
- Hybrid setup
- Flexible working hours
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens KNIME erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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KNKNIME
Director SaaS Operations(m/w/x)
Berlin, Konstanz
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Customer-facing SaaS operations for data analytics software, managing SLAs and CI/CD pipelines. Deep SaaS operations experience required. Hybrid setup, flexible hours.
Anforderungen
- Deep experience running SaaS operations
- Ensuring uptime, reliability, and strong customer SLAs
- Understanding of CI/CD systems end-to-end
- Knowledge of runtime reliability
- Knowledge of policy-as-code
- Knowledge of secure pipeline design
- Confidence leading high-severity incidents
- Coordinating incident response
- Clear communication with stakeholders and customers
- Building repeatable, auditable processes
- Experience with release processes
- Experience with on-call processes
- Experience with operational workflows
- Experience managing external partners
- Holding partners accountable to SLAs and KPIs
- Experience growing teams
- Experience leading teams across CloudOps, DevSecOps, and release engineering
Aufgaben
- Take full responsibility for customer-facing SaaS operations
- Manage SLAs, runbooks, and incident management for critical issues
- Ensure high availability and reliability of CI/CD pipelines
- Enforce policy-as-code and maintain secure, scalable delivery workflows
- Own packaging and release engineering for SaaS and on-prem components
- Orchestrate, validate, and implement rollback strategies
- Oversee subcontracted operations partners
- Ensure performance against contractual KPIs
- Drive continuous improvement with vendors
- Establish and scale CloudOps, DevSecOps, Release Engineering, and QA practices
- Set up on-call structures and readiness
- Maintain SOC2/ISO readiness for operational controls
- Ensure audit evidence is complete and reliable
- Work closely with Platform Engineering and product teams
- Define release gates for safe, repeatable deployments
- Reduce MTTR and increase release success rates
- Ensure consistent pipeline and service availability
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Gesundheits- & Fitnessangebote
- Sports programs
Flexibles Arbeiten
- Hybrid setup
- Flexible working hours
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens KNIME erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
KNIME
Branche
IT
Beschreibung
KNIME is a fast-growing international Enterprise Software company that builds innovative software for data analytics.
Noch nicht perfekt?
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