Sprinklr Germany GMBH
Sr. Manager Professional Services(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Hamburg
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SPSprinklr
Director, Managed Services(m/w/x)
Hamburg
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Developing service strategy and scalable processes for an AI-native CXM platform across DACH-East. 10+ years leading global support or service organizations, preferably in SaaS/tech, required. Open mentoring program, voluntary healthcare coverage.
Anforderungen
- 10+ years experience leading global support or service organizations (SaaS/technology preferred)
- Strong leadership and people management skills
- Exceptional strategic thinking and problem-solving
- Deep understanding of customer support technologies
- Ability to work cross-functionally and influence
- Excellent communication and interpersonal skills
- Bachelor’s degree (advanced degree preferred)
Aufgaben
- Develop a comprehensive vision for DACH - East services
- Implement a strategy for DACH - East services
- Align services strategy with company goals and growth
- Establish scalable processes, systems, and tools
- Ensure consistent delivery of high-quality support
- Oversee daily operations of the DACH services team
- Ensure timely and effective resolution of customer issues
- Implement key metrics and KPIs
- Measure team performance and customer satisfaction
- Measure operational efficiency
- Identify and implement automation and AI solutions
- Enhance support productivity with automation and AI
- Reduce time-to-resolution with automation and AI
- Build, mentor, and lead a high-performing support team
- Foster a culture of accountability, collaboration, and learning
- Equip the team with training, tools, and resources
- Act as the voice of the customer
- Advocate for product improvements
- Advocate for bug resolutions
- Collaborate with Product and Engineering on customer feedback
- Integrate customer feedback into product development
- Drive continuous improvement for support efficiency and effectiveness
- Establish a clear escalation process for critical customer issues
- Partner with Sales, Customer Success, and Implementation
- Ensure smooth handoffs between teams
- Align on customer needs with partner teams
- Partner with Product and Engineering on complex challenges
- Address complex product-related challenges
- Champion exceptional customer experiences
- Ensure high-quality, empathetic, and customer-focused service
- Implement customer satisfaction surveys and feedback mechanisms
- Measure and improve customer experience
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- SaaS
- ticketing systems
- knowledge bases
- AI-driven solutions
Benefits
Gesundheits- & Fitnessangebote
- Voluntary healthcare coverage
Mehr Urlaubstage
- Paid time off
Mentoring & Coaching
- Open Mentoring Program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sprinklr erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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- adjoe
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Head of / Director Logistics(m/w/x)
Vollzeitnur vor OrtManagementHamburg - CTS EVENTIM
AI Technology Strategy and Architecture Lead(m/w/x)
Vollzeitnur vor OrtSeniorHamburg
SPSprinklr
Director, Managed Services(m/w/x)
Hamburg
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Developing service strategy and scalable processes for an AI-native CXM platform across DACH-East. 10+ years leading global support or service organizations, preferably in SaaS/tech, required. Open mentoring program, voluntary healthcare coverage.
Anforderungen
- 10+ years experience leading global support or service organizations (SaaS/technology preferred)
- Strong leadership and people management skills
- Exceptional strategic thinking and problem-solving
- Deep understanding of customer support technologies
- Ability to work cross-functionally and influence
- Excellent communication and interpersonal skills
- Bachelor’s degree (advanced degree preferred)
Aufgaben
- Develop a comprehensive vision for DACH - East services
- Implement a strategy for DACH - East services
- Align services strategy with company goals and growth
- Establish scalable processes, systems, and tools
- Ensure consistent delivery of high-quality support
- Oversee daily operations of the DACH services team
- Ensure timely and effective resolution of customer issues
- Implement key metrics and KPIs
- Measure team performance and customer satisfaction
- Measure operational efficiency
- Identify and implement automation and AI solutions
- Enhance support productivity with automation and AI
- Reduce time-to-resolution with automation and AI
- Build, mentor, and lead a high-performing support team
- Foster a culture of accountability, collaboration, and learning
- Equip the team with training, tools, and resources
- Act as the voice of the customer
- Advocate for product improvements
- Advocate for bug resolutions
- Collaborate with Product and Engineering on customer feedback
- Integrate customer feedback into product development
- Drive continuous improvement for support efficiency and effectiveness
- Establish a clear escalation process for critical customer issues
- Partner with Sales, Customer Success, and Implementation
- Ensure smooth handoffs between teams
- Align on customer needs with partner teams
- Partner with Product and Engineering on complex challenges
- Address complex product-related challenges
- Champion exceptional customer experiences
- Ensure high-quality, empathetic, and customer-focused service
- Implement customer satisfaction surveys and feedback mechanisms
- Measure and improve customer experience
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- SaaS
- ticketing systems
- knowledge bases
- AI-driven solutions
Benefits
Gesundheits- & Fitnessangebote
- Voluntary healthcare coverage
Mehr Urlaubstage
- Paid time off
Mentoring & Coaching
- Open Mentoring Program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sprinklr erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Sprinklr
Branche
IT
Beschreibung
Sprinklr is an AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.
Noch nicht perfekt?
- Sprinklr Germany GMBH
Sr. Manager Professional Services(m/w/x)
Vollzeitnur vor OrtBerufserfahrenHamburg - adjoe
Director of Client Solutions(m/w/x)
Vollzeitnur vor OrtSeniorHamburg - Chain IQ Group AG
Global Service Delivery Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenHamburg - Buying Labs
Head of / Director Logistics(m/w/x)
Vollzeitnur vor OrtManagementHamburg - CTS EVENTIM
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Vollzeitnur vor OrtSeniorHamburg