Dein persönlicher KI-Karriere-Agent
Customer Collaboration Expert(m/w/x)
Order management and operational inquiry handling for global snack brands at manufacturer with 80,000+ employees. Fluent German and English skills required. End-to-end supply chain process knowledge preferred.
Anforderungen
- Degree in Supply Chain, Logistics, Business, or related field
- First relevant experience in Customer Service or Logistics
- Fluency in German and English
- Understanding of end-to-end supply chain processes
- High service orientation and improvement mindset
- Cross-functional communication and stakeholder management skills
Aufgaben
- Manage daily operational interactions for assigned customers
- Ensure high service delivery and satisfaction
- Act as primary contact for customer inquiries
- Handle order management and operational issues
- Execute routine customer-specific processes
- Adhere to service level agreements and case management
- Gather data and prepare insights for strategic initiatives
- Support senior stakeholders with joint business planning
- Assist with value-stream mapping projects
- Communicate customer requirements to demand planning teams
- Support accurate short-term planning for assigned accounts
- Coordinate with sales and logistics for order fulfillment
- Monitor and report on operational performance indicators
- Identify trends and flag potential customer issues
- Execute standardized operational procedures accurately
- Escalate operational inefficiencies and process improvement opportunities
- Maintain operational balance and sustainability
- Contribute to ensuring business continuity
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
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Customer Collaboration Expert(m/w/x)
Order management and operational inquiry handling for global snack brands at manufacturer with 80,000+ employees. Fluent German and English skills required. End-to-end supply chain process knowledge preferred.
Anforderungen
- Degree in Supply Chain, Logistics, Business, or related field
- First relevant experience in Customer Service or Logistics
- Fluency in German and English
- Understanding of end-to-end supply chain processes
- High service orientation and improvement mindset
- Cross-functional communication and stakeholder management skills
Aufgaben
- Manage daily operational interactions for assigned customers
- Ensure high service delivery and satisfaction
- Act as primary contact for customer inquiries
- Handle order management and operational issues
- Execute routine customer-specific processes
- Adhere to service level agreements and case management
- Gather data and prepare insights for strategic initiatives
- Support senior stakeholders with joint business planning
- Assist with value-stream mapping projects
- Communicate customer requirements to demand planning teams
- Support accurate short-term planning for assigned accounts
- Coordinate with sales and logistics for order fulfillment
- Monitor and report on operational performance indicators
- Identify trends and flag potential customer issues
- Execute standardized operational procedures accurately
- Escalate operational inefficiencies and process improvement opportunities
- Maintain operational balance and sustainability
- Contribute to ensuring business continuity
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Mondelēz International
Branche
Food
Beschreibung
The company leads the future of snacking with a commitment to quality and innovation.
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