Beschreibung

As a Back Office Team Leader, you will oversee a dynamic team while coordinating project development, managing order processing, and ensuring effective communication with customers and suppliers. This role involves preparing quotations, monitoring deadlines, and supporting marketing efforts, making each day varied and impactful.

Anforderungen

• •Technical apprenticeship or degree in Industrial Engineering, Mechanical Engineering, or related field
• •Solid understanding of machine components
• •Experience in preparing technical quotations, cost calculations, and project scheduling
• •Knowledge of quality management
• •Strong sales and customer focus
• •Clear communication in written and spoken form
• •Service-oriented and team-focused approach
• •Strong communication and delegation skills, entrepreneurial thinking, and relationship building

Aufgaben

• •Lead the back office team
• •Develop projects in coordination with internal departments
• •Prepare cost quotations
• •Process orders (technical/commercial)
• •Follow up on quotations for amounts under €10,000 or as agreed with Sales
• •Verify orders with customers and suppliers
• •Monitor deadlines for customer and supplier orders
• •Control order-related documentation
• •Maintain systems and archive documents
• •Clarify complaints in collaboration with Sales
• •Update customer contact data in the CRM system
• •Report customer information to the department manager or within the CRM
• •Provide technical support for marketing and sales materials

Benefits