Nexthink
Senior Product Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Lausanne
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NENexthink
(Senior) Product Manager(m/w/x)
Lausanne
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Defining and driving roadmap for endpoint troubleshooting capabilities. Deep understanding of complex technical systems required. Unlimited vacation, 3 company-paid volunteer days.
Anforderungen
- Master's degree in computer science, engineering, or equivalent practical experience
- Understanding of complex technical systems
- Close collaboration with engineering teams
- Focus on customer value and outcomes
- Understanding of platform architecture
- Understanding of APIs
- Understanding of integrations
- Understanding of backend systems
- Understanding of endpoint technical concepts
- Understanding of data-related product topics
- Understanding of data collection
- Understanding of data quality
- Understanding of data structure
- Understanding of data supporting troubleshooting
- Understanding of data supporting product capabilities
- Interest in AI-driven product experiences
- Familiarity with AI application in troubleshooting
- Familiarity with AI application in data-driven workflows
- Familiarity with AI application in product capabilities
- Good judgment on AI value creation
- Critical thinking on AI methods for user experience
- Critical thinking on AI methods for automation
- Critical thinking on AI methods for product effectiveness
- Practical and scalable AI application
- Effective operation in fast-paced environment
- Adaptability to changing priorities
- Making clear trade-offs
- Disciplined choices about what not to build
- Experience with endpoint technologies
- Experience with device troubleshooting
- Experience with observability-related products
- Experience with L3 support
- Experience with root cause analysis
- Experience with incident resolution workflows
- Working knowledge of ITSM tools
- Working knowledge of ITSM practices
- Exposure to customer-facing roles
Aufgaben
- Define and drive the roadmap for endpoint troubleshooting capabilities
- Align roadmap with customer needs, business priorities, and platform direction
- Lead delivery of capabilities to improve endpoint issue detection
- Lead delivery of capabilities to improve endpoint issue understanding
- Lead delivery of capabilities to improve endpoint issue resolution
- Translate complex technical topics into clear product requirements
- Translate complex technical topics into clear product priorities
- Translate complex technical topics into clear product trade-offs
- Collaborate with engineering, architecture, and design
- Build reliable, scalable, and intuitive solutions
- Go deep into endpoint-related technical subjects
- Support sound product decisions with technical expertise
- Identify opportunities to apply AI in troubleshooting
- Improve troubleshooting effectiveness with AI
- Improve user experience with AI
- Partner with support and field teams
- Partner with customer-facing teams
- Understand customer pain points
- Turn pain points into product opportunities
- Define metrics to measure adoption
- Define metrics to measure troubleshooting effectiveness
- Define metrics to measure product impact
- Track metrics to measure adoption
- Track metrics to measure troubleshooting effectiveness
- Track metrics to measure product impact
Berufserfahrung
- 3 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – fortgeschritten
Tools & Technologien
- ServiceNow
- BMC Remedy
Benefits
Flexibles Arbeiten
- Hybrid work model
- Flexible hours
Sicherer Arbeitsplatz
- Permanent contract
Mehr Urlaubstage
- Unlimited vacation
Gemeinnützige Ausrichtung
- 3 company-paid volunteer days
Gesundheits- & Fitnessangebote
- Free fitness centre access
Öffi Tickets
- Public transport reimbursement
Weiterbildungsangebote
- French classes reimbursement
Snacks & Getränke
- Fresh fruit, cookies, and soft drinks
Team Events & Ausflüge
- Company and team events
Boni & Prämien
- Referral bonuses
Sonstige Vorteile
- Relocation package
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Nexthink erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
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NENexthink
(Senior) Product Manager(m/w/x)
Lausanne
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Defining and driving roadmap for endpoint troubleshooting capabilities. Deep understanding of complex technical systems required. Unlimited vacation, 3 company-paid volunteer days.
Anforderungen
- Master's degree in computer science, engineering, or equivalent practical experience
- Understanding of complex technical systems
- Close collaboration with engineering teams
- Focus on customer value and outcomes
- Understanding of platform architecture
- Understanding of APIs
- Understanding of integrations
- Understanding of backend systems
- Understanding of endpoint technical concepts
- Understanding of data-related product topics
- Understanding of data collection
- Understanding of data quality
- Understanding of data structure
- Understanding of data supporting troubleshooting
- Understanding of data supporting product capabilities
- Interest in AI-driven product experiences
- Familiarity with AI application in troubleshooting
- Familiarity with AI application in data-driven workflows
- Familiarity with AI application in product capabilities
- Good judgment on AI value creation
- Critical thinking on AI methods for user experience
- Critical thinking on AI methods for automation
- Critical thinking on AI methods for product effectiveness
- Practical and scalable AI application
- Effective operation in fast-paced environment
- Adaptability to changing priorities
- Making clear trade-offs
- Disciplined choices about what not to build
- Experience with endpoint technologies
- Experience with device troubleshooting
- Experience with observability-related products
- Experience with L3 support
- Experience with root cause analysis
- Experience with incident resolution workflows
- Working knowledge of ITSM tools
- Working knowledge of ITSM practices
- Exposure to customer-facing roles
Aufgaben
- Define and drive the roadmap for endpoint troubleshooting capabilities
- Align roadmap with customer needs, business priorities, and platform direction
- Lead delivery of capabilities to improve endpoint issue detection
- Lead delivery of capabilities to improve endpoint issue understanding
- Lead delivery of capabilities to improve endpoint issue resolution
- Translate complex technical topics into clear product requirements
- Translate complex technical topics into clear product priorities
- Translate complex technical topics into clear product trade-offs
- Collaborate with engineering, architecture, and design
- Build reliable, scalable, and intuitive solutions
- Go deep into endpoint-related technical subjects
- Support sound product decisions with technical expertise
- Identify opportunities to apply AI in troubleshooting
- Improve troubleshooting effectiveness with AI
- Improve user experience with AI
- Partner with support and field teams
- Partner with customer-facing teams
- Understand customer pain points
- Turn pain points into product opportunities
- Define metrics to measure adoption
- Define metrics to measure troubleshooting effectiveness
- Define metrics to measure product impact
- Track metrics to measure adoption
- Track metrics to measure troubleshooting effectiveness
- Track metrics to measure product impact
Berufserfahrung
- 3 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – fortgeschritten
Tools & Technologien
- ServiceNow
- BMC Remedy
Benefits
Flexibles Arbeiten
- Hybrid work model
- Flexible hours
Sicherer Arbeitsplatz
- Permanent contract
Mehr Urlaubstage
- Unlimited vacation
Gemeinnützige Ausrichtung
- 3 company-paid volunteer days
Gesundheits- & Fitnessangebote
- Free fitness centre access
Öffi Tickets
- Public transport reimbursement
Weiterbildungsangebote
- French classes reimbursement
Snacks & Getränke
- Fresh fruit, cookies, and soft drinks
Team Events & Ausflüge
- Company and team events
Boni & Prämien
- Referral bonuses
Sonstige Vorteile
- Relocation package
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Nexthink erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Nexthink
Branche
IT
Beschreibung
Nexthink is a leader in digital employee experience management software, providing IT leaders with insights to optimize employee experiences.
Noch nicht perfekt?
- Nexthink
Senior Product Manager(m/w/x)
Vollzeitmit HomeofficeSeniorLausanne - Nexthink
AI & ML Engineer(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLausanne - Capgemini
ServiceNow Solution Architect(m/w/x)
Vollzeitmit HomeofficeSeniorGenf, Lausanne - Nexthink
Tech Lead Fullstack Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorLausanne - Nexthink
Full Stack Data Scientist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLausanne