HolidayCheck Group AG
Trainer Customer Service(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Bottighofen
Neuer Job?Nejo!
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HOHolidayCheck Group AG
(Senior) Product Manager - Customer Support Solutions(m/w/x)
Bottighofen
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Building automated self-service software for customer problem resolution in holiday travel. Senior-level product management in software-driven customer environments, with automation experience, required. 20 days workation within EU, plus flexible hybrid work.
Anforderungen
- Proven senior-level product management experience in software-driven customer environments
- Strong understanding of product/transaction customer processes, ideally in travel industry or comparable sectors
- Demonstrated experience in building automations and self-service solutions
- Strong discovery and problem-framing skills, translating customer needs into scalable software solutions
- Excellent stakeholder leadership across Engineering, Operations, Business teams
- Data-driven mindset, KPI ownership, translating insights into product priorities and impact
Aufgaben
- Identify recurring customer problems
- Translate problems into scalable software solutions
- Define product strategy for customer support solutions
- Drive continuous evolution of customer support solutions
- Improve quality, speed, and automation of solutions
- Design and build digital support solutions
- Continuously improve digital support solutions for self-service
- Automate support processes
- Leverage AI for enhanced speed, consistency, and quality
- Collaborate with Engineering and Operations
- Ensure reliable, scalable, and sustainable implementations
- Own and monitor key performance indicators
- Drive improvements in resolution time
- Increase automation rate
- Boost self-service adoption
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Workation & Sabbatical
- 20 days of workation within the EU
Flexibles Arbeiten
- 60/40 hybrid model
- Flexible working hours
Weiterbildungsangebote
- Extensive training opportunities
Mentoring & Coaching
- Structured onboarding
Mehr Urlaubstage
- Anniversary extra vacation days
Sonstige Zulagen
- Anniversary travel subsidies
- Childcare subsidy
Moderne Technikausstattung
- Choice of hardware
Parkplatz & Pendelvorteile
- Free parking
Öffi Tickets
- Public transport subsidy
Gesundheits- & Fitnessangebote
- Hansefit membership
- Gym subsidy
Gratis oder Vergünstigte Mahlzeiten
- Healthy and delicious meals
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HolidayCheck Group AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HOHolidayCheck Group AG
(Senior) Product Manager - Customer Support Solutions(m/w/x)
Bottighofen
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Building automated self-service software for customer problem resolution in holiday travel. Senior-level product management in software-driven customer environments, with automation experience, required. 20 days workation within EU, plus flexible hybrid work.
Anforderungen
- Proven senior-level product management experience in software-driven customer environments
- Strong understanding of product/transaction customer processes, ideally in travel industry or comparable sectors
- Demonstrated experience in building automations and self-service solutions
- Strong discovery and problem-framing skills, translating customer needs into scalable software solutions
- Excellent stakeholder leadership across Engineering, Operations, Business teams
- Data-driven mindset, KPI ownership, translating insights into product priorities and impact
Aufgaben
- Identify recurring customer problems
- Translate problems into scalable software solutions
- Define product strategy for customer support solutions
- Drive continuous evolution of customer support solutions
- Improve quality, speed, and automation of solutions
- Design and build digital support solutions
- Continuously improve digital support solutions for self-service
- Automate support processes
- Leverage AI for enhanced speed, consistency, and quality
- Collaborate with Engineering and Operations
- Ensure reliable, scalable, and sustainable implementations
- Own and monitor key performance indicators
- Drive improvements in resolution time
- Increase automation rate
- Boost self-service adoption
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Workation & Sabbatical
- 20 days of workation within the EU
Flexibles Arbeiten
- 60/40 hybrid model
- Flexible working hours
Weiterbildungsangebote
- Extensive training opportunities
Mentoring & Coaching
- Structured onboarding
Mehr Urlaubstage
- Anniversary extra vacation days
Sonstige Zulagen
- Anniversary travel subsidies
- Childcare subsidy
Moderne Technikausstattung
- Choice of hardware
Parkplatz & Pendelvorteile
- Free parking
Öffi Tickets
- Public transport subsidy
Gesundheits- & Fitnessangebote
- Hansefit membership
- Gym subsidy
Gratis oder Vergünstigte Mahlzeiten
- Healthy and delicious meals
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HolidayCheck Group AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
HolidayCheck Group AG
Branche
Tourism
Beschreibung
The company is one of the leading eCommerce companies within tourism, leveraging technology to enhance vacation experiences.
Noch nicht perfekt?
- HolidayCheck Group AG
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