You provide software support and training, ensuring smooth global rollouts and effective documentation management while offering feedback for software improvements.
Anforderungen
- •Experience in technical support
- •Completed education in IT/computer science
- •In-depth knowledge of software systems
- •Strong problem-solving skills
- •Proficiency in German and English
Deine Aufgaben
- •Provide second-level support for software inquiries.
- •Manage requests through a ticketing system.
- •Support global software rollout and updates.
- •Coordinate PALSOFT license management worldwide.
- •Create and maintain software documentation.
- •Translate software documentation as needed.
- •Conduct software training sessions.
- •Manage software installations.
- •Provide feedback to enhance service software.
Deine Vorteile
Flexible working hours
Further training opportunities
Corporate health management
Company restaurant with meals
Job ticket for travel
Employee discounts available
Original Beschreibung
We are seeking a skilled and proactive **Technical Support Specialist** to join our team in Bergheim. This role is ideal for a tech-savvy professional with a strong background in customer and software support, exceptional problem-solving and communication skills. If you thrive in a dynamic environment and enjoy collaborating with international teams, this position is perfect for you.
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**YOUR RESPONSIBILITIES**
* Provide second-level support for global software inquiries and managing requests via a ticketing system
* Support the worldwide rollout of software and updates, including the global coordination of PALSOFT license management
* Create, translate, and maintain software documentation
* Conduct software training sessions and manage software installations
* Provide valuable feedback to enhance and develop service software
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**YOUR QUALIFICATIONS**
* Experience in technical support, customer service, or a similar helpdesk role, preferably at a Level 2
* Solid, completed education (e.g., high school diploma, technical college, etc.) with a focus on IT/computer science
* In-depth knowledge of software systems, troubleshooting techniques, and IT infrastructure; Technical knowledge of PALFINGER products and their control systems is an advantage
* Strong problem-solving skills combined with a proactive mindset, attention to detail, and the ability to handle complex technical issues independently
* Proficiency in German and English, both written and spoken
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**WE OFFER**
* Flexible working hours with no core time and possibility to work from home
* Further training and international career opportunities
* Corporate health management "PALfit"
* Company restaurant with freshly prepared meals and daily meal subsidy
* Job ticket for travel to and from PALFINGER
* Numerous employee discounts through Corporate Benefits
Minimum yearly gross salary according to the Austrian metal industry collective agreement is **EUR 52.197,04** based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.