You resolve product issues and manage warranty cases while assessing risks and opportunities. Your role includes building relationships, negotiating contracts, and coaching consultants to ensure operational excellence.
Anforderungen
- •Bachelor's degree in Mechanical or Mechatronics Engineering
- •Good knowledge of turbocharger market
- •Preferably more than 2 years in technical customer consulting
- •Conflict and project management skills beneficial
- •Strong focus on safe work practices
- •Knowledge of field bus systems, especially CAN
- •High level of self-motivation and curiosity
- •Demonstrated management capabilities with collaboration
- •Strong command of English, additional languages desirable
Deine Aufgaben
- •Resolve product issues with technical solutions.
- •Manage warranty and goodwill cases effectively.
- •Conduct risk and opportunity analyses.
- •Build relationships for knowledge exchange.
- •Negotiate contracts for consulting assignments.
- •Provide technical guidance to the sales team.
- •Develop processes and tools for compliance.
- •Coach consultants for operational excellence.
- •Travel globally as needed (around 25%).
Deine Vorteile
Attractive compensation
Flexible working models
Canteen
Childcare
Attractive holiday plans
Employee Assistance Program
Original Beschreibung
# Technical Service Manager (m/f/d) (80 - 100%)
**CHE Baden** | **Full time**
Are you passionate about investigating technical complex cases, from conducting current state analyses to implementing improvements? Then we have a great opportunity for you! As a **Technical Service Manager,** you will be a vital member of the **Global Technical Service team in Service Division located in Baden / Switzerland.** Reporting to the Team Manager Technical Service, you will manage medium-complexity consulting assignments. In addition, you will develop and enhance products and services, and support in sales, product & contract management activities ensuring value add to our customers. Come join us.
**Your responsibilities:**
* Ensuring fast and efficient resolution of product issues by identifying well-judged technical solutions in collaboration with product representatives and external partners.
* Settling commercial warranty and goodwill cases while considering long-term customer relationships and company interests, as well as monitoring associated costs.
* Conducting risk and opportunity analyses, proposing, and initiating actions to mitigate and control risks, as well as activities to capitalize on business opportunities.
* Building strong relationships to facilitate the exchange of technical knowledge and best practices.
* Negotiating contracts to win consulting assignments and providing technical assistance and guidance to the sales team.
* Aiding the development of processes and tools, ensuring compliance with regulations and contracts, and investigating inefficiencies and areas for improvement.
* Coaching and developing consultants to deliver assignments with a focus on operational execution and excellence.
* Travelling globally by request (around 25%).
**Your background:**
* Bachelor’s degree or higher degree in Mechanical or Mechatronics Engineering.
* Good knowledge of relevant products and applications as well as customer requirements in the turbocharger market.
* Preferably more than 2 years of experience in technical customer consulting and long-term willingness to acquire experience and knowhow in the turbocharging business.
* Conflict and project management skills complemented by a proven track record in conducting customer negotiations is beneficial.
* A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines.
* Knowledge of field bus systems, especially with CAN.
* A high level of self-motivation, curiosity, and a desire to learn about new technologies.
* Demonstrated management capabilities, with a collaborative, solution-focused approach, and strong written and spoken communication skills.
* Strong command of English, both written and spoken; additional languages desirable.
**Your benefits:**
* Attractive compensation & benefits.
* Flexible working models.
* Canteen.
* Childcare.
* Attractive holiday plans.
* Employee Assistance Program.