You facilitate collaboration and financial management to boost service sales, ensuring customer satisfaction and driving profitable growth within the business unit.
Anforderungen
- •University degree in Engineering or Business Administration
- •Broad work experience in global service management
- •Experience managing in a matrix organization
- •Deep knowledge of financial steering and governance
- •Experience in business development
- •Strong intercultural and change competences
- •Strong communication skills
- •Excellent command of English, verbally and in writing
Deine Aufgaben
- •Champion collaboration with Regions & Countries.
- •Lead financial steering for Order Intake and Sales.
- •Develop global FPP Service Sales activities.
- •Enable R&C teams to sell service solutions.
- •Optimize Route-to-market and Service organization.
- •Bridge process gaps to enhance customer satisfaction.
- •Manage iBase for proactive customer engagement.
- •Identify skill gaps and drive targeted upskilling.
- •Drive customer-centric Service Sales across the BU.
- •Ensure profitable growth aligned with Budget and Mission30.
- •Drive profitable growth of the service business.
- •Lead shared responsibilities with R&C as a Matrix Champion.
Deine Vorteile
Strong impact on service level
Entrepreneurial role in service team
Modern working environment
Mobile working option
30 days annual leave
Internal and external training
JobRad program
Subsidized canteen
Access to employee benefits portal
Original Beschreibung
# Service Sales Steering Manager (m/f/d)
**Wallau** | **Full time**
Drive Service Sales Excellence at GEA!
At our location in Biedenkopf-Wallau, we are looking for a motivated Service Sales Steering Manager (m/f/d) to start as soon as possible.
In this role, you will drive customer-centric service sales and enable our teams to excel while ensuring profitable growth. Be the force that connects regions, drives financial targets, and shapes seamless customer experiences.
**Responsibilities / Tasks**
Service Sales Steering – Drive Impact and Growth
* Champion strong collaboration with Regions & Countries (R&C) to align priorities and drive results
* Lead financial steering to deliver on Order Intake, Sales, and Gross Margin targets
* Steering and developing of the global FPP Service Sales activities
Service Sales Support – Empower Our Sales Force
* Enable R&C teams to excel in selling service solutions
* Optimize Route-to-market and global Service organization
* Bridge process gaps within the BU to secure customer satisfaction and speed
* Manage and leverage iBase for proactive customer engagement
* Identify technical skill gaps in R&C teams and drive targeted upskilling with Divisional Training
Your Impact
* Drive proactive, customer-centric Service Sales across the BU, expanding market reach
* Ensure a profitable growth path aligned with Budget and Mission30 ambitions
* Driving profitable growth of the service business for FPP Service
* Lead shared responsibilities with R&C as a strong Matrix Champion, ensuring seamless execution and impact
**Your Profile / Qualifications**
* University degree in Engineering and/or Business Administration
* Broad work experience within management of a global service organization
* Experience with managing in a matrix organization
* Deep knowledge on financial steering and governance
* Experience in business development
* Strong intercultural and change competences
* Strong communication skills
* Excellent command of the English language, both verbally and in writing
**What we offer:**
* Strong impact on global Service level of our Business Unit
* Entrepreneurial acting across an international service team
* Modern working environment in a multinational company
* Mobile working (Hybrid)
* 30 days annual leave
* Internal and external trainings for personal development
* JobRad
* Canteen (subsidized)
* Access to the GEA portal for employee benefits (travel discounts, shopping vouchers, etc.)