You focus on developing and promoting service products while driving innovation and optimizing processes. Collaborating with engineering and product management is essential for enhancing customer competitiveness.
Anforderungen
- •Degree in Engineering or Business Administration
- •Experience with technical solutions and innovative services
- •Experience in business development
- •Business-driven, conceptual, and hands-on
- •Strong communication and collaboration skills
- •Strong indirect leadership and change competences
- •Very good English skills
Deine Aufgaben
- •Develop and promote service product portfolio.
- •Enhance customer competitiveness through services.
- •Drive service innovation based on customer performance.
- •Manage collaboration with engineering and digital units.
- •Ensure early involvement in component design.
- •Challenge and optimize internal service processes.
- •Align closely with Product Management and local offices.
Deine Vorteile
Strong impact on service level
Entrepreneurial role in international team
Modern working environment
Mobile working option
30 days annual leave
Internal and external training
JobRad program
Subsidized canteen
Access to employee benefits portal
Original Beschreibung
# Service Lifecycle Manager (m/f/d)
**Wallau** | **Full time**
* Development and promotion of best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness (e.g. Service Level Agreements, Digital Products, Remote Service)
* Drive Service innovation guided by customer performance thinking and industry-benchmarking
* Drive and manage synergetic collaboration with relevant interfaces like engineering or digital unit to ensure early involvement in component/tool design (design to serviceability)
* Continuously challenge status-quo of our internal Service processes and initiate according optimization measures
* Close collaboration and alignment with Product Management of FHT Division and our local country offices
* Degree in Engineering and/or Business Administration
* Deeply rooted in technical solutions and at the same time experience with innovative and state-of-the-art Service portfolios
* Experience in business development
* Business-driven, conceptual and hands-on
* Strong communication and collaboration skills across the globe and diverse organizational levels
* Strong indirect leadership and change competences
* Very good English skills
**What we offer:**
* Strong impact on global Service level of our Business Unit
* Entrepreneurial acting across an international service team
* Modern working environment in a multinational company
* Mobile working (Hybrid)
* 30 days annual leave
* Internal and external trainings for personal development
* JobRad
* Canteen (subsidized)
* Access to the GEA portal for employee benefits (travel discounts, shopping vouchers, etc.)