Du unterstützt den Channel Partner Service und baust Beziehungen auf, indem du direkt mit Endbenutzern arbeitest und Channel-Partner schulst.
Anforderungen
- •Bachelor’s degree in business administration
- •Proven track record of selling service contracts
- •Experience working in a matrix organisation
- •Ability to manage and prioritize schedule
- •Experience with CRM systems
Deine Aufgaben
- •Channel Partner Service unterstützen
- •Beziehungen zu indirekten Vertriebskanälen aufbauen
- •Direkten Service unterstützen
- •Beziehungen zu direkten Endbenutzern aufbauen
- •Channel-Partner schulen und unterstützen
- •Marktforschung zur Analyse des Serviceanteils durchführen
- •Serviceverträge verwalten und Angebote vorbereiten
- •Serviceverträge an Kunden bewerben
- •Regelmäßige Berichterstattung zur Leistung durchführen
- •Tenderunterstützung für autorisierte Dienstleister bieten
- •Weitere zugewiesene Aufgaben übernehmen
Original Beschreibung
# Service Business Development Manager Central Europe
**Location:** Cologne, Germany | **Type:** Full time | **Remote:** Hybrid
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Location: **Cologne**
Travel: circa **60% mainly in Central Europe** (company car provided)
Fluency in **German and English** are required
**Job Summary:**
Primarily responsible for the research and identification of service revenue opportunities within our market segments. This position is also responsible for proactively approaching and securing service revenue opportunities and the development of customer relationships to support further growth. The owner of the position will have to demonstrate supervision, initiative and strong relationships with all areas of the business and work in close collaboration with customer and technical service colleagues, both locally and within the ZOLL corporation.
**Essential Functions:**
* **Channel Partner Service support**, build and nurture relationships with indirect sales channels supporting the growth of service
* **Direct Service Support,** build and nurture relationships with direct end users supporting the growth of service within direct service regions
* **Sales enablement**, train and support channel partners to ensure they are equipped with servicing tools and knowledge to promote and sell services
* **Revenue Growth** Identify and research the market share to best understand the servicing landscape
* **Service contracts,** responsible for service contracts and post\-equipment, identify, research and prepare contract quote
* Promote service contracts to customers with i.e., factory warranty or a lapse in warranty
* **Performance Tracking** Regular written structured reporting, and completion of management reporting tools
* Tender support, work closely with authorised service providers, business partners and internal sales team on tenders.
* Other duties as assigned
**Required/Preferred Education and Experience:**
* Bachelor’s degree in business administration or equivalent required
* Proven track record of selling service contracts
* Experience working in a matrix organisation
* Ability to manage and prioritize schedule
* Experience with CRM systems