Senior Product Manager (Data)(m/w/x)

# LI-Hybrid ## Job Description We are looking for a **Senior Product Manager** to define and execute the strategic roadmap to expand Nexthink Infinity’s data capabilities. This role focuses on enabling seamless L1 to L3 end-user device troubleshooting, accelerating issue resolution, and contributing to the development of our AI-driven platform. The successful candidate will collaborate cross-functionally with engineering, product, architecture, and customer teams to deliver high-value data solutions that power our product's growth. **Your responsibilities will be:** **Strategic Roadmap & Vision:** * Define and maintain a clear and actionable roadmap for data capabilities, aligned with business priorities and feature team needs. * Collaborate with leadership to develop a long-term vision for data collection and platform evolution, supporting company growth and future AI initiatives. * Act as a subject matter expert in end-user device troubleshooting and the ITSM ecosystem, becoming a trusted partner for internal teams and customer-facing functions. **Data Delivery & Execution:** * Lead the delivery of new data capabilities, ensuring time-to-value is optimized. * Ensure new data is quickly adopted by feature teams, optimizing the L1 to L3 troubleshooting journey through close collaboration with the stakeholders. * Identify and remove bottlenecks in the data collection processes and third-party integrations. **Data Specifications & Platform Development:** * Provide clear, detailed specifications for data collection requirements, ensuring technical feasibility and alignment with product goals. * Collaborate with data storage and access teams to ensure data is stored efficiently and in a standardized manner for easy consumption. * Contribute to the evolution of data platform standards and processes, ensuring scalability, efficiency, and alignment with emerging needs. ## Qualifications * Master’s degree in computer science, engineering or equivalent practical experience with a strong technical foundation. * 5+ years of experience as Product Manager  in a product-led company, ideally in enterprise software or data-intensive platforms. * Entrepreneurial mindset – self-starter, proactive, and able to operate with autonomy in a fast-paced, evolving environment. * Strong experience in data analytics, with a proven ability to define, prioritize, and communicate data collection requirements across large and complex systems. * Ability to think from first principles and map data needs to business and technical use cases. * Experience in defining metrics and KPIs to support platform evolution and troubleshooting capabilities. * Comfortable working with technical teams, with a solid understanding of systems architecture, APIs, and backend infrastructure concepts. * Extremely passionate about solving challenging problems. * Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. * Excellent communication skills, capable of influencing executive stakeholders. * Professional-level of English, spoken and written.