Process Architect Quality Management / Complaint Management(m/w/x)

Requirements

• University degree in Life Sciences, Quality Management, Engineering, or related field
• Extensive experience in quality management process design
• Proven track record in implementing modern quality management platforms
• Experience integrating Artificial Intelligence solutions into quality management processes
• Demonstrated expertise in defining master data and managing digital transformation initiatives
• Strong understanding of quality management principles and regulatory requirements
• Proficiency in using quality management software platforms and advanced data analytics tools
• Experience in creating detailed process documentation
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to collaborate effectively
• Exceptional analytical skills with keen attention to detail
• Proven ability to identify issues and implement innovative solutions
• Demonstrated project management expertise
• Ability to manage multiple priorities in fast-paced environments
• Proactive, adaptable, and self-motivated
• Willingness to travel internationally for global implementations

Tasks

• Develop and optimize quality management processes
• Focus on Quality Complaint Management and Quality Event Management
• Design and document global process templates for Pharmaceutical and MedTech operations
• Define critical process parameters and master data elements
• Support the implementation of modern Quality Management Platforms
• Integrate Artificial Intelligence solutions for enhanced efficiency
• Collaborate with IT and business stakeholders for seamless system integration
• Work with global manufacturing sites to deploy standardized quality processes
• Collect and analyze feedback for continuous process improvement
• Ensure compliance with regulatory requirements and industry standards
• Collaborate with quality assurance teams to develop testing protocols
• Document process flows, requirements, and test results according to GxP regulations

Work Experience

Education

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