Freelance Onsite PC Technician first and second level support(m/w/x)

## Job Description **Key Responsibilities:** **Level 1 Support:** * End-user support for Office applications, particularly **Office 365** * Initial setup and deployment of new computers using internal tool - training will be provided (knowledge **Autopilot should be a definite plus)** * Introduction and onboarding of users to company IT tools * Printer support and troubleshooting **Level 2 Support:** * Support for network-related topics: **firewalls, switches, and connectivity** * Escalation point for more complex technical issues * Collaboration with the French Level 3 team (training opportunities available to eventually handle some Level 3 topics independently) ## Qualifications **Tools & Technologies:** * **Microsoft Entra ID** (Azure AD administration) * **ServiceNow** for ticketing and incident management * Use of company-specific deployment and support tools **Essential experience/skills:** * Fluent in **German and English** (French is a plus for remote collaboration with the French team) * Experienced in both Level 1 and Level 2 IT support * Comfortable working autonomously (no backup needed) * Willing to travel occasionally to other DACH-region sites for support ## Additional Information * **Location: Karlsbad** * Workload: 5 days per week / 8 hours per day on client site support * Freelance * Valid working permit for Germany *All our positions are open to people with disabilities*