Audio Visual Engineer(m/w/x)

## Job Description **Primary Function of Position:** The AV Engineer is a part of a global team that oversees 1200+ (and growing) Zoom Rooms and strides themselves on operational excellence and the timely delivery of Audio Visual (AV) projects. The AV Engineer (EMEA) will report to the Manager, Enterprise AV Design/Builds and will serve as a primary project lead for new global AV projects, will be responsible for day-to-day operations of AV equipment in the EMEA region, and will be responsible for coordination and successful execution of AV events (All Hands, etc). **Roles and Responsibilities:** * Oversee delivery and commissioning for AV projects both in and outside of EMEA * Provide operational support for a wide variety of AV systems and associated compute devices. * Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc). * Work within an established IT Service Management framework to handle AV incident and ticket support. * Persistence to understand root cause of commonly encountered issues along with follow-through to implement solutions to permanently solve outstanding problems. * Provide a high level of customer support, including to internal executives and in training areas with external customers present. Develop on-going customer relationships, resulting in high level of customer satisfaction. * Create and maintain AV operations documentation, including but not limited to runbooks, maintenance procedures, end user training, and knowledge base articles. * Will access and read AV operation metrics/analytics, assess any actions interpreted from those reports, and provide updates to the team on impact to KPIs. * Provide AV Event coordination and operational support for regional meetings as required. ## Qualifications **Required Knowledge, Skills, and Experience:** * Fluent in English * Strong written and verbal communication skills with ability to interact with corporate colleagues that are Director-level and up. * Extensive experience working with AV technologies such as Neat, Crestron, Shure, Poly, Biamp, Extron, and more. * Ability to read, create or edit AV technical drawings. * Understanding of AV events (All Hands meetings, training rooms, etc), including preparation, testing and use of technology to provide a successful event. * Solid troubleshooting and communications skills. Being customer-focused is essential. * Independence and ownership: work with a minimum of direct supervision or guidance from others. * Be highly organized, flexible and able to approach different types of tasks during the working day**.** * 5+ years’ experience with audio-visual, corporate video, and/or IT related systems * CTS certification from AVIXA or other equivalent manufacturer-based certifications a plus (Biamp, Cisco, Crestron, Extron, Cisco, Poly, Shure, QSC, Zoom etc.) * Travel required up to 25% of the time ## Additional Information Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.