Associate Director - Lead Customer Technical Solutioner T&T(m/w/x)

# Associate Director - Lead Customer Technical Solutioner T&T **Kelsterbach, Hesse, Germany** | **Full time** | **Partially Remote** **The Role** * Acts as trusted advisor for clients on C-Level * Has a focus on customer satisfaction and customer value for the to be enabled T&T service * Creates market comparable T&T solutions – creates the journey to the final IT destination for our clients * Supports the process with a strong “Can Do” attitude, speaks with one Kyndryl voice to the client * Supports sales opportunities by creating and presenting the T&T solution including * Ensure proper staffing plan / cost calculation of T&T sales opportunity * Ensure assumption and risk logging for T&T sales opportunity * Provides input for the T&T scope description related to the offering portion of the to be delivered operations areas * Supports identification and selection of external partners fitting into the T&T solution * Communicates frequently to impacted stakeholders and management * Prevents damage from the company by giving heads up to deal makers, sales and engagement leaders in case of identification of potential high risks or reputation losses * Provides best practices for T&T, proposes efficiencies, consolidation potential or any benefit which increases the competitive situation of Kyndryl, without impacting on the quality of T&T * Deep knowledge of typical T&T methodologies like waterfall, hybrid, agile * Develops proactive staff and staff development for upcoming deals to deliver in budget and time Ability to participate in due diligence sessions, understanding of post contract verification processes, change management and any other method driving the KPIs of the overall IT T&T program Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience * Knowledge of market trends and needs * Strategic & Financial planning * Knowledge of Corporate capabilities, Branches and Outsourcing business * Understanding of Consult vs. Managed Service Models * Deep technical knowledge in core disciplines – Cloud, Network, Service Management, Infrastructure, Application Services * Customer/Vendor Management, Presentation Skills, customer relationship-building * Strong knowledge on Transition and Transformation Programs and Projects behavior, PM Methodologies and challenges * Strong negotiation skills * Proposal writing experience * Cost baseline generation experience – Top down/ BottomUp * German & English written and spoken Preferred Skills and Experience * Strong leadership, sales, communication and negotiation skills * Servant Leader for management, peers and stakeholders during the engagement cycle * Trusted Advisor for clients internally & externally * Service Ambassador – ability to evangelize the Kyndryl T&T organizations value proposition * Self-starter, demonstrates strong initiative with minimal direction * Strategic & outside the box thinking * Analytical, logical, problem-solving approach and a “Can do” Attitude * Ability to coach on Kyndryl, as well as market related Project Methodology, processes and tools * Empathic, Negotiator, Influencer with sales spirit * Understanding of legal implications * Willingness to travel national and international **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.