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MEMETRO/MAKRO

Working Student – Customer Experience & Process Excellence(m/w/x)

Düsseldorf
Part-timeWorking StudentWith Home Office
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Customer journey mapping with qualitative/quantitative data for international food wholesaler. Digital collaboration tool proficiency required. Flexible hours, mobile working, mentoring.

Requirements

  • Currently enrolled (min. 2nd year) in Business Administration, Management, Service Design, Marketing, or related field
  • Passion for structure and simplifying processes
  • Comfortable with qualitative and quantitative data, high customer empathy
  • Confident user of digital collaboration and ideation tools (Miro, Mural, or Lucidchart)
  • Enjoyment of documentation and organizing information into visual maps
  • Fluent in English and confidence to communicate in international environment
  • Foodie with genuine affinity for gastronomy and hospitality market
  • English (UK) language

Tasks

  • Assist in creating and maintaining customer journey maps
  • Utilize qualitative and quantitative data for journey mapping
  • Identify key 'moments of truth' in customer journeys
  • Support Design Thinking methodologies
  • Use tools like Miro or Lucidchart for virtual ideation
  • Facilitate collaborative workshops
  • Prototype services
  • Visualize future customer journeys
  • Support mapping and documentation of business processes
  • Ensure standardized processes across METRO
  • Create a consistent global framework for corporate units
  • Update the process library
  • Define and clarify process standards

Education

  • Currently in higher education

Languages

  • English – Business Fluent

Tools & Technologies

  • Miro
  • Mural
  • Lucidchart

Benefits

Flexible Working

  • Flexible working hours
  • Mobile working possible

Mentorship & Coaching

  • Mentoring

Healthcare & Fitness

  • Health days
  • Company medical care
  • Preventive services
  • Free gym
  • Free sports classes

Mental Health Support

  • Employee assistance program

Snacks & Drinks

  • Discounted coffee

Free or Subsidized Food

  • Discounted canteen meals

Corporate Discounts

  • Employee store discounts

Team Events

  • Campus events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO/MAKRO and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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