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Werkstudent - GenAI User Research & Support(m/w/x)
Description
You conduct user research and support tasks, focusing on gathering insights, developing dashboards, and collaborating with teams to improve product development and customer service.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Currently enrolled in a relevant degree program
- •Strong Python skills with data libraries
- •Curiosity about data analysis and people
- •Native-level German or C1+ communication
- •Genuine interest in AI technologies
- •Positive attitude toward customer support
- •Enjoys problem-solving and asking questions
- •Reliable commitment to customer service hours
- •Comfortable collaborating with teams
Education
Tasks
- •Design and conduct user interviews.
- •Create and analyze surveys.
- •Synthesize qualitative feedback into insights.
- •Build usage dashboards for AI applications.
- •Track key metrics like user engagement.
- •Perform sentiment analysis on user feedback.
- •Conduct ML-based analyses for usage patterns.
- •Provide first-level support via ticketing system.
- •Transform raw usage data into recommendations.
- •Collaborate with developers and product managers.
- •Create actionable reports for diverse audiences.
Tools & Technologies
Languages
German – Native
English – Business Fluent
Benefits
Diverse Work
- •Hands-on product lifecycle experience
Startup Environment
- •Unique AI adoption opportunity
- •Immediate impact on product decisions
Learning & Development
- •Exceptional learning opportunities
Mentorship & Coaching
- •Support and mentorship provided
Other Benefits
- •Unfiltered access to user insights
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Werkstudent - GenAI User Research & Support(m/w/x)
The AI Job Search Engine
Description
You conduct user research and support tasks, focusing on gathering insights, developing dashboards, and collaborating with teams to improve product development and customer service.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Currently enrolled in a relevant degree program
- •Strong Python skills with data libraries
- •Curiosity about data analysis and people
- •Native-level German or C1+ communication
- •Genuine interest in AI technologies
- •Positive attitude toward customer support
- •Enjoys problem-solving and asking questions
- •Reliable commitment to customer service hours
- •Comfortable collaborating with teams
Education
Tasks
- •Design and conduct user interviews.
- •Create and analyze surveys.
- •Synthesize qualitative feedback into insights.
- •Build usage dashboards for AI applications.
- •Track key metrics like user engagement.
- •Perform sentiment analysis on user feedback.
- •Conduct ML-based analyses for usage patterns.
- •Provide first-level support via ticketing system.
- •Transform raw usage data into recommendations.
- •Collaborate with developers and product managers.
- •Create actionable reports for diverse audiences.
Tools & Technologies
Languages
German – Native
English – Business Fluent
Benefits
Diverse Work
- •Hands-on product lifecycle experience
Startup Environment
- •Unique AI adoption opportunity
- •Immediate impact on product decisions
Learning & Development
- •Exceptional learning opportunities
Mentorship & Coaching
- •Support and mentorship provided
Other Benefits
- •Unfiltered access to user insights
About the Company
HÖRMANN Digital GmbH
Industry
IT
Description
HÖRMANN Digital is at the forefront of digital transformation within the HÖRMANN Group, focusing on pioneering AI solutions and accelerating the digitization of business models.
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