Roche
Customer Supply Manager (CSM)(m/w/x)
Full-timeWith HomeofficeExperienced
Kaiseraugst
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FRFranke Group
VP Customer Excellence EMEA(m/w/x)
Bad Säckingen
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading Inside Sales, customer inquiries, and project support for a global kitchen and foodservice supplier. 10+ years leadership experience in customer support or supply chain required. 30 days vacation, 4 additional holidays.
Requirements
- 10+ years leadership experience in customer support, supply chain, or multi-functional environments
- Experience leading large operational teams (100+ employees)
- Strong knowledge of import/export processes and compliance
- Proven track record in process optimization, forecasting, and digital transformation
- Ability to navigate escalation management and cross-functional collaboration
- Bachelor/Master degree
- Experience in manufacturing, technical products, or project-based customer service
- Background in OEM procurement and warehouse automation
- International leadership experience within EMEA
- Strategic and operational leadership
- Customer orientation and escalation management
- Strong analytical and forecasting skills
- Supply chain and logistics expertise
- Change leadership and digital mindset
- Cross-functional stakeholder management
- Continuous improvement / Lean methodology
Tasks
- Lead and develop Inside Sales organization
- Process customer inquiries and quotations
- Coordinate project and technical support
- Collaborate with VP Sales EMEA on escalations
- Maintain operational collaboration with Poland production
- Forecast capacity, workload, and customer requirements
- Optimize FTE planning and productivity
- Initiate digital transformation projects
- Manage warehouse operations
- Ensure fulfillment accuracy and reliability
- Improve intralogistics and automation
- Develop warehouse investment plans
- Execute warehouse optimization programs
- Promote health and safety culture
- Oversee inbound container imports
- Maintain excellence with logistics partners
- Ensure customs documentation compliance
- Manage outbound export processes
- Adhere to export restrictions and trade compliance
- Optimize shipping costs, lead time, and reliability
- Contribute to FS EMEA Management Team
- Drive customer-centric culture and operational excellence
- Collaborate with Sales, Operations, Procurement, Quality, Finance
- Lead and develop multi-functional team of 150+ employees
- Foster continuous improvement with KPIs and Lean methodology
- Ensure organizational readiness for growth and digital transformation
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
More Vacation Days
- 30 days of vacation
- 4 additional company holidays
- Vacation bonus
Learning & Development
- Full LinkedIn Learning access
- Dedicated learning time
Additional Allowances
- Financial support for training
Bonuses & Incentives
- Christmas bonus
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Comprehensive health management
Other Benefits
- Occupational health services
Mental Health Support
- Employee Assistance Program
Corporate Discounts
- Corporate benefits
- Employee gifts
Team Events
- Company events
- Sports events
Snacks & Drinks
- Free drinks
- Fresh fruit
Modern Office
- Modern office facilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Franke Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Nejo AI Summary
Leading Inside Sales, customer inquiries, and project support for a global kitchen and foodservice supplier. 10+ years leadership experience in customer support or supply chain required. 30 days vacation, 4 additional holidays.
Requirements
- 10+ years leadership experience in customer support, supply chain, or multi-functional environments
- Experience leading large operational teams (100+ employees)
- Strong knowledge of import/export processes and compliance
- Proven track record in process optimization, forecasting, and digital transformation
- Ability to navigate escalation management and cross-functional collaboration
- Bachelor/Master degree
- Experience in manufacturing, technical products, or project-based customer service
- Background in OEM procurement and warehouse automation
- International leadership experience within EMEA
- Strategic and operational leadership
- Customer orientation and escalation management
- Strong analytical and forecasting skills
- Supply chain and logistics expertise
- Change leadership and digital mindset
- Cross-functional stakeholder management
- Continuous improvement / Lean methodology
Tasks
- Lead and develop Inside Sales organization
- Process customer inquiries and quotations
- Coordinate project and technical support
- Collaborate with VP Sales EMEA on escalations
- Maintain operational collaboration with Poland production
- Forecast capacity, workload, and customer requirements
- Optimize FTE planning and productivity
- Initiate digital transformation projects
- Manage warehouse operations
- Ensure fulfillment accuracy and reliability
- Improve intralogistics and automation
- Develop warehouse investment plans
- Execute warehouse optimization programs
- Promote health and safety culture
- Oversee inbound container imports
- Maintain excellence with logistics partners
- Ensure customs documentation compliance
- Manage outbound export processes
- Adhere to export restrictions and trade compliance
- Optimize shipping costs, lead time, and reliability
- Contribute to FS EMEA Management Team
- Drive customer-centric culture and operational excellence
- Collaborate with Sales, Operations, Procurement, Quality, Finance
- Lead and develop multi-functional team of 150+ employees
- Foster continuous improvement with KPIs and Lean methodology
- Ensure organizational readiness for growth and digital transformation
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
More Vacation Days
- 30 days of vacation
- 4 additional company holidays
- Vacation bonus
Learning & Development
- Full LinkedIn Learning access
- Dedicated learning time
Additional Allowances
- Financial support for training
Bonuses & Incentives
- Christmas bonus
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Comprehensive health management
Other Benefits
- Occupational health services
Mental Health Support
- Employee Assistance Program
Corporate Discounts
- Corporate benefits
- Employee gifts
Team Events
- Company events
- Sports events
Snacks & Drinks
- Free drinks
- Fresh fruit
Modern Office
- Modern office facilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Franke Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Franke Group
Industry
Food
Description
Franke Group is a world's leading supplier of products and services for domestic kitchens, foodservice systems, convenience stores, and professional coffee making.
Not a perfect match?
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