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TRICARE Beneficiary Services Representative FLOATER(m/w/x)
Multi-site coverage assisting military beneficiaries with TRICARE enrollments and claims at a defense contractor. SOFA/Command-Sponsored status (dependent of Active-Duty Service Member/DoD employee/US Contractor) required. Annual foreign service premium.
Requirements
- High School diploma, GED, or equivalent experience
- U.S. Citizenship
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor
- Eligible to obtain and maintain ADP IT III clearance
- 3+ years of customer service experience
- Willing and able to travel to multiple sites 25-75% of the time
- Fluency in English with strong written and oral communication
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effectiveness at delivering presentations
- Ability to tactfully communicate with others
- Self-starter, able to work independently
- Strong organizational, time management, and multitasking abilities
- High attention to detail
- Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis
- Work background in U.S. military healthcare delivery system or civilian managed care
Tasks
- Travel 25-75% for multi-site coverage
- Process enrollments, disenrollments, and portability transfers
- Update Primary Care Managers following MTF guidelines
- Provide guidance on TRICARE resources and benefits
- Assist beneficiaries with enrollment and claims over the phone and in person
- Offer basic claims status updates
- Conduct briefings for various events
- Record daily activities and Other Health Insurance information
- Evaluate and escalate complex issues for resolution
- Maintain compliance with HIPAA regulations and confidentiality
- Complete required training courses on time
- Support remote assistance and train new team members
Work Experience
- 3 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office
Benefits
Additional Allowances
- Annual foreign service premium
- Home
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- TRICARE Beneficiary Services Representative FLOATERTRICARE Beneficiary Services Representative FLOATER at Le...
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- Home
- Jobs in Germany
- TRICARE Beneficiary Services Representative FLOATERTRICARE Beneficiary Services Representative FLOATER at Le...
TRICARE Beneficiary Services Representative FLOATER(m/w/x)
Multi-site coverage assisting military beneficiaries with TRICARE enrollments and claims at a defense contractor. SOFA/Command-Sponsored status (dependent of Active-Duty Service Member/DoD employee/US Contractor) required. Annual foreign service premium.
Requirements
- High School diploma, GED, or equivalent experience
- U.S. Citizenship
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor
- Eligible to obtain and maintain ADP IT III clearance
- 3+ years of customer service experience
- Willing and able to travel to multiple sites 25-75% of the time
- Fluency in English with strong written and oral communication
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effectiveness at delivering presentations
- Ability to tactfully communicate with others
- Self-starter, able to work independently
- Strong organizational, time management, and multitasking abilities
- High attention to detail
- Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis
- Work background in U.S. military healthcare delivery system or civilian managed care
Tasks
- Travel 25-75% for multi-site coverage
- Process enrollments, disenrollments, and portability transfers
- Update Primary Care Managers following MTF guidelines
- Provide guidance on TRICARE resources and benefits
- Assist beneficiaries with enrollment and claims over the phone and in person
- Offer basic claims status updates
- Conduct briefings for various events
- Record daily activities and Other Health Insurance information
- Evaluate and escalate complex issues for resolution
- Maintain compliance with HIPAA regulations and confidentiality
- Complete required training courses on time
- Support remote assistance and train new team members
Work Experience
- 3 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office
Benefits
Additional Allowances
- Annual foreign service premium
About the Company
Leidos
Industry
Healthcare
Description
The company outthinks, outbuilds, and outpaces the status quo to meet mission demands.
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