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WOWorldline

TI Gateway Side Reliability Engineer(m/w/x)

Konstanz
Full-timeWith Home OfficeExperienced

Troubleshooting payment technology issues and managing incidents for a global fintech provider. Root-cause analysis experience required. Flextime, mobile working, and job bike offered.

Requirements

  • Assertiveness
  • Addressing and eliminating deficits
  • Root-cause analysis experience
  • High willingness to analyze topics
  • Friendly and professional appearance, high service orientation
  • Good understanding of processes
  • Good communication skills
  • Technological affinity and willingness to learn
  • Good command of written and spoken German/English
  • Completed IT studies or professional training (e.g. IT specialist or comparable qualification)

Tasks

  • Troubleshoot issues and support teams and customers
  • Track issues until resolution
  • Manage incident and problem management
  • Handle support requests and assist in troubleshooting
  • Receive and comply with service levels for incoming contacts
  • Record and document incoming incidents in service management tools
  • Investigate and resolve problems using diagnostic data
  • Route and track tickets in service management and development tooling
  • Prepare and deliver reports to customers and service management
  • Identify and manage recurring incidents
  • Communicate with customers and service management on problem management
  • Determine and implement measures to prevent recurring problems
  • Provide customer and service management feedback to project management
  • Use networking tools like tcpdump and wireshark
  • Work with Kibana and Elastic Search
  • Support Windows and Linux environments
  • Handle web applications with REST API
  • Utilize SAAS platform and its processes
  • Manage Jira and Confluence
  • Use MS Office applications

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • GermanAdvanced
  • EnglishAdvanced

Benefits

Flexible Working

  • Flextime and mobile working

Retirement Plans

  • Company pension plan

Learning & Development

  • Individual training programs

Company Bike

  • Job bike

Corporate Discounts

  • Employee discounts

Public Transport Subsidies

  • Mobility subsidies

Free or Subsidized Food

  • Food subsidies

Parking & Commuter Benefits

  • Good public transport connections
  • Free parking

Healthcare & Fitness

  • Wellbeing@Worldline health program

Team Events

  • Regular employee events

Other Benefits

  • Participation in Innovation Festival

Sustainability Focus

  • Sustainable company culture

Informal Culture

  • International company culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Worldline and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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