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TI Gateway Side Reliability Engineer(m/w/x)
Troubleshooting payment technology issues and managing incidents for a global fintech provider. Root-cause analysis experience required. Flextime, mobile working, and job bike offered.
Requirements
- Assertiveness
- Addressing and eliminating deficits
- Root-cause analysis experience
- High willingness to analyze topics
- Friendly and professional appearance, high service orientation
- Good understanding of processes
- Good communication skills
- Technological affinity and willingness to learn
- Good command of written and spoken German/English
- Completed IT studies or professional training (e.g. IT specialist or comparable qualification)
Tasks
- Troubleshoot issues and support teams and customers
- Track issues until resolution
- Manage incident and problem management
- Handle support requests and assist in troubleshooting
- Receive and comply with service levels for incoming contacts
- Record and document incoming incidents in service management tools
- Investigate and resolve problems using diagnostic data
- Route and track tickets in service management and development tooling
- Prepare and deliver reports to customers and service management
- Identify and manage recurring incidents
- Communicate with customers and service management on problem management
- Determine and implement measures to prevent recurring problems
- Provide customer and service management feedback to project management
- Use networking tools like tcpdump and wireshark
- Work with Kibana and Elastic Search
- Support Windows and Linux environments
- Handle web applications with REST API
- Utilize SAAS platform and its processes
- Manage Jira and Confluence
- Use MS Office applications
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Advanced
- English – Advanced
Benefits
Flexible Working
- Flextime and mobile working
Retirement Plans
- Company pension plan
Learning & Development
- Individual training programs
Company Bike
- Job bike
Corporate Discounts
- Employee discounts
Public Transport Subsidies
- Mobility subsidies
Free or Subsidized Food
- Food subsidies
Parking & Commuter Benefits
- Good public transport connections
- Free parking
Healthcare & Fitness
- Wellbeing@Worldline health program
Team Events
- Regular employee events
Other Benefits
- Participation in Innovation Festival
Sustainability Focus
- Sustainable company culture
Informal Culture
- International company culture
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TI Gateway Side Reliability Engineer(m/w/x)
Troubleshooting payment technology issues and managing incidents for a global fintech provider. Root-cause analysis experience required. Flextime, mobile working, and job bike offered.
Requirements
- Assertiveness
- Addressing and eliminating deficits
- Root-cause analysis experience
- High willingness to analyze topics
- Friendly and professional appearance, high service orientation
- Good understanding of processes
- Good communication skills
- Technological affinity and willingness to learn
- Good command of written and spoken German/English
- Completed IT studies or professional training (e.g. IT specialist or comparable qualification)
Tasks
- Troubleshoot issues and support teams and customers
- Track issues until resolution
- Manage incident and problem management
- Handle support requests and assist in troubleshooting
- Receive and comply with service levels for incoming contacts
- Record and document incoming incidents in service management tools
- Investigate and resolve problems using diagnostic data
- Route and track tickets in service management and development tooling
- Prepare and deliver reports to customers and service management
- Identify and manage recurring incidents
- Communicate with customers and service management on problem management
- Determine and implement measures to prevent recurring problems
- Provide customer and service management feedback to project management
- Use networking tools like tcpdump and wireshark
- Work with Kibana and Elastic Search
- Support Windows and Linux environments
- Handle web applications with REST API
- Utilize SAAS platform and its processes
- Manage Jira and Confluence
- Use MS Office applications
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Advanced
- English – Advanced
Benefits
Flexible Working
- Flextime and mobile working
Retirement Plans
- Company pension plan
Learning & Development
- Individual training programs
Company Bike
- Job bike
Corporate Discounts
- Employee discounts
Public Transport Subsidies
- Mobility subsidies
Free or Subsidized Food
- Food subsidies
Parking & Commuter Benefits
- Good public transport connections
- Free parking
Healthcare & Fitness
- Wellbeing@Worldline health program
Team Events
- Regular employee events
Other Benefits
- Participation in Innovation Festival
Sustainability Focus
- Sustainable company culture
Informal Culture
- International company culture
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Worldline
Industry
FinancialServices
Description
Das Unternehmen ist ein Innovator im Bereich der Payment Technologie und beeinflusst, wie die Welt ihre Zahlungen abwickelt.
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