Nordson Deutschland GmbH
Service Mechatroniker im Außendienst(m/w/x)
Full-timeRemoteExperienced
Koblenz, Mainz, Frankfurt am Main, Mannheim
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BWBW Converting Solutions
Technician, Field Service Technical Support(m/w/x)
Neuwied
Full-timeWith Home OfficeSenior
Nejo AI Summary
Primary technical support for print equipment and packaging machinery, handling second shift requests at a manufacturer. 5 years machine troubleshooting experience with Associate's degree, or 7 years with high school diploma, required; expertise in print equipment controls essential. Proficiency with Rockwell and Indramat software and hardware.
Requirements
- Two-year associate degree in electro-mechanical, electrical design, or related field with 5 years of machine troubleshooting experience, or high school diploma with 7 years of machine troubleshooting experience
- Expertise in controls and machine processes for print equipment
- Knowledge or skills on flexographic printing presses (advantageous)
- Proficiency in Rockwell and Indramat software
- Knowledge of Rockwell and Indramat hardware
- Strong technical and troubleshooting skills, independent issue resolution
- Excellent customer service skills, inquiry management, prioritization
- Self-motivation and strong decision-making capabilities
- Proficiency in mechanical, pneumatic, and control systems
- Ability to travel several weeks per year
Tasks
- Provide high-level support for one product line.
- Offer basic support for additional product lines.
- Act as primary customer and technical service representative.
- Serve as primary contact for second shift requests.
- Triage incoming customer calls.
- Route parts inquiries to the parts department.
- Escalate issues to the next shift.
- Provide direct technical support as needed.
- Communicate with customers to resolve equipment issues.
- Respond urgently to unplanned customer issues.
- Provide breakdown support for component replacements.
- Load HMIs, drives, and PLCs during replacements.
- Support 'on the go' programming changes.
- Remotely troubleshoot PLCs, drives, and devices.
- Document customer issues and resolutions in asset management.
- Create equipment history files for future troubleshooting.
- Utilize ERP system to find parts.
- Arrange part shipments to customers outside business hours.
- Support teams and customers with controls expertise.
- Review customer data and react to alarms.
- Investigate customer downtime.
- Develop insights and provide actions for customers.
- Identify continuous improvement opportunities.
- Support proactive process improvement results.
- Ensure consistency and standardization of best practices.
- Proactively communicate with engineering teams.
- Recommend machine changes to engineering.
- Convey customer feedback to engineering.
- Evaluate, implement, and test new technology.
- Create and sustain a safe work environment.
- Perform other assigned duties.
Work Experience
- 5 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- Rockwell
- Indramat
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BW Converting Solutions and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BWBW Converting Solutions
Technician, Field Service Technical Support(m/w/x)
Neuwied
Full-timeWith Home OfficeSenior
Nejo AI Summary
Primary technical support for print equipment and packaging machinery, handling second shift requests at a manufacturer. 5 years machine troubleshooting experience with Associate's degree, or 7 years with high school diploma, required; expertise in print equipment controls essential. Proficiency with Rockwell and Indramat software and hardware.
Requirements
- Two-year associate degree in electro-mechanical, electrical design, or related field with 5 years of machine troubleshooting experience, or high school diploma with 7 years of machine troubleshooting experience
- Expertise in controls and machine processes for print equipment
- Knowledge or skills on flexographic printing presses (advantageous)
- Proficiency in Rockwell and Indramat software
- Knowledge of Rockwell and Indramat hardware
- Strong technical and troubleshooting skills, independent issue resolution
- Excellent customer service skills, inquiry management, prioritization
- Self-motivation and strong decision-making capabilities
- Proficiency in mechanical, pneumatic, and control systems
- Ability to travel several weeks per year
Tasks
- Provide high-level support for one product line.
- Offer basic support for additional product lines.
- Act as primary customer and technical service representative.
- Serve as primary contact for second shift requests.
- Triage incoming customer calls.
- Route parts inquiries to the parts department.
- Escalate issues to the next shift.
- Provide direct technical support as needed.
- Communicate with customers to resolve equipment issues.
- Respond urgently to unplanned customer issues.
- Provide breakdown support for component replacements.
- Load HMIs, drives, and PLCs during replacements.
- Support 'on the go' programming changes.
- Remotely troubleshoot PLCs, drives, and devices.
- Document customer issues and resolutions in asset management.
- Create equipment history files for future troubleshooting.
- Utilize ERP system to find parts.
- Arrange part shipments to customers outside business hours.
- Support teams and customers with controls expertise.
- Review customer data and react to alarms.
- Investigate customer downtime.
- Develop insights and provide actions for customers.
- Identify continuous improvement opportunities.
- Support proactive process improvement results.
- Ensure consistency and standardization of best practices.
- Proactively communicate with engineering teams.
- Recommend machine changes to engineering.
- Convey customer feedback to engineering.
- Evaluate, implement, and test new technology.
- Create and sustain a safe work environment.
- Perform other assigned duties.
Work Experience
- 5 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- Rockwell
- Indramat
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BW Converting Solutions and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
BW Converting Solutions
Industry
Manufacturing
Description
Das Unternehmen ist ein globaler Anbieter von Lösungen für Engineering, Beratung und Fertigungstechnologien in der Verpackungs- und Papierverarbeitungsindustrie.
Not a perfect match?
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