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Contentful
28d ago

Technical Writing Manager(m/w/x)

Berlin
Full-timeWith Home OfficeSenior
AI/ML

Description

As a Technical Writing Manager, you will lead a team to enhance the quality and accessibility of technical documentation. Your role involves developing strategies, producing content, and ensuring localization efforts meet global needs, all while driving continuous improvement.

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Requirements

  • •Expertise in localization practices and workflows
  • •Exceptional attention to detail
  • •Strong technical writing skills
  • •Excellent communication and interpersonal skills
  • •Strong process orientation
  • •Growth mindset and desire to learn
  • •Familiarity with API documentation and docs-as-code workflows
  • •Engineering background or technical skills
  • •Experience managing or leading teams

Education

Vocational certification

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead and develop a team of Technical Writers
  • •Create a comprehensive documentation strategy
  • •Conduct regular reviews and provide coaching for writers
  • •Produce high-quality technical content, including API documentation and FAQs
  • •Review, test, and edit content from non-writer contributors
  • •Identify knowledge gaps and collaborate to address them
  • •Partner with product managers, engineers, and designers to develop content
  • •Contribute to the Help Center for better accessibility
  • •Establish checklists and process checkpoints for documentation releases
  • •Build mechanisms for customer feedback to improve documentation
  • •Drive and execute localization strategy for product UI and documentation

Tools & Technologies

API documentationdocs-as-code workflows

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Stock options

Family Support

  • •Fertility and family building benefits
  • •Time off for family care

More Vacation Days

  • •Generous paid time off

Additional Allowances

  • •Annual education budget
  • •Annual wellbeing stipend
  • •Monthly communication stipend
  • •New hire office equipment stipend

Team Events

  • •Virtual and in-person events
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