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Technical Training Specialist(m/w/x)
Developing and managing PV inverter product training programs for service teams. Electrical engineering degree or equivalent technical background required. Support for innovation and career advancement.
Requirements
- Degree in Electrical Engineering, Renewable Energy, related technical field, or business degree with technical component
- Solid understanding of distribution products/systems or eagerness to build knowledge
- Strong communication and coordination skills
- Comfortable working across different teams and functions
- Well-organized and detail-oriented
- Ability to juggle multiple tasks in fast-moving environment
- Proactive mindset, ownership, and follow-through
- Always looking for ways to improve things
- Open to occasional travel for on-site training support
- English at C1 level
- Fluent Chinese is a welcome plus
Tasks
- Oversee daily operations of product training programs
- Develop and update Competency Center facilities
- Evaluate technical hotline service quality
- Prepare weekly progress reports
- Track ticket completion rates
- Identify patterns and define improvement actions
- Analyze hotline and ticket data for training gaps
- Create targeted learning initiatives
- Develop comprehensive training plans
- Coordinate and follow up on training execution
- Maintain a library of FAQs and tutorials
- Create process guidance materials
- Collaborate with service distribution teams
- Work with product experts to improve service quality
- Enhance ticket handling efficiency
Education
- Bachelor's degree
Languages
- English – Business Fluent
- Chinese – Basic
Benefits
Career Advancement
- Career advancement
Startup Environment
- Innovation support
Team Events
- Team support
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Technical Training Specialist(m/w/x)
Developing and managing PV inverter product training programs for service teams. Electrical engineering degree or equivalent technical background required. Support for innovation and career advancement.
Requirements
- Degree in Electrical Engineering, Renewable Energy, related technical field, or business degree with technical component
- Solid understanding of distribution products/systems or eagerness to build knowledge
- Strong communication and coordination skills
- Comfortable working across different teams and functions
- Well-organized and detail-oriented
- Ability to juggle multiple tasks in fast-moving environment
- Proactive mindset, ownership, and follow-through
- Always looking for ways to improve things
- Open to occasional travel for on-site training support
- English at C1 level
- Fluent Chinese is a welcome plus
Tasks
- Oversee daily operations of product training programs
- Develop and update Competency Center facilities
- Evaluate technical hotline service quality
- Prepare weekly progress reports
- Track ticket completion rates
- Identify patterns and define improvement actions
- Analyze hotline and ticket data for training gaps
- Create targeted learning initiatives
- Develop comprehensive training plans
- Coordinate and follow up on training execution
- Maintain a library of FAQs and tutorials
- Create process guidance materials
- Collaborate with service distribution teams
- Work with product experts to improve service quality
- Enhance ticket handling efficiency
Education
- Bachelor's degree
Languages
- English – Business Fluent
- Chinese – Basic
Benefits
Career Advancement
- Career advancement
Startup Environment
- Innovation support
Team Events
- Team support
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sungrow Deutschland GmbH
Industry
Manufacturing
Description
The company is a leader in the research and development of solar inverters and offers a broad product portfolio for renewable energy solutions.
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