Solplanet
Technical Support Specialist - DACH(m/w/x)
Full-timeOn-siteExperienced
Köln
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SOSolplanet
Technical Support Specialist(m/w/x)
Köln
Full-timeOn-siteExperienced
Green Job
Nejo AI Summary
Delivering solar inverter trainings in Cologne and across the DACH region. State-certified electrician experience required. International team, professional development.
Requirements
- Proven work experience in solar, hybrid inverter, battery storage or comparable industry
- B-to-B customer relationship experience with customer-oriented, practical and solution-oriented mindset
- Work experience in three-tier distribution-channel (manufacturer-distributor-installer) is a plus
- State-certified electrician in photovoltaic technology, renewable energies, or comparable disciplines
- State/certified master electrician is a plus
- Work experience as field-service specialist is a plus
- Strong technical understanding of inverter-based energy systems
- Familiar with Microsoft 365 software and Android/iOS smartphone Apps
- Understanding of network, communication and interfaces contexts
- Hands-on mentality with high ownership and accountability
- Excellent communication and stakeholder management skills
Tasks
- Deliver trainings in Cologne, online, and in the DACH region
- Act as a product knowledge specialist for the DACH market
- Provide technical information to customers with sales representatives
- Share product roadmap and technical developments
- Provide product development feedback
- Prepare technical documentation and guidelines
- Create technical documentation, including videos
- Answer pre-sales questions via email, CRM, and phone
- Support the service team during peak periods or vacations
- Provide electrical expertise in the test and training center
- Train and test products in real installation environments
- Provide technical knowledge to distributors, installers, and EPC networks
- Offer configuration, installation, and commissioning details
- Collaborate with sales team representatives as a technical specialist
- Update technical documentation in various formats
- Participate in internal trainings
- Provide remote support using Solplanet App and pro.cloud
- Assist with after-sales cases with Pre-Sales, Solutions, and Service teams
- Provide feedback on products and market developments
- Support troubleshooting remotely and on-site
- Execute application tests in the Cologne test and training center
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft 365
- Android
- iOS
Benefits
Informal Culture
- Diverse team
- Open-minded environment
- International environment
- Ambitious team
- Flat hierarchies
Learning & Development
- Professional development
Career Advancement
- Internal growth opportunities
- Long-term career path
Other Benefits
- Energetic team
Startup Environment
- Rapidly growing team
- Fast decision making
Sustainability Focus
- Renewable energy industry
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Solplanet and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SOSolplanet
Technical Support Specialist(m/w/x)
Köln
Full-timeOn-siteExperienced
Green Job
Nejo AI Summary
Delivering solar inverter trainings in Cologne and across the DACH region. State-certified electrician experience required. International team, professional development.
Requirements
- Proven work experience in solar, hybrid inverter, battery storage or comparable industry
- B-to-B customer relationship experience with customer-oriented, practical and solution-oriented mindset
- Work experience in three-tier distribution-channel (manufacturer-distributor-installer) is a plus
- State-certified electrician in photovoltaic technology, renewable energies, or comparable disciplines
- State/certified master electrician is a plus
- Work experience as field-service specialist is a plus
- Strong technical understanding of inverter-based energy systems
- Familiar with Microsoft 365 software and Android/iOS smartphone Apps
- Understanding of network, communication and interfaces contexts
- Hands-on mentality with high ownership and accountability
- Excellent communication and stakeholder management skills
Tasks
- Deliver trainings in Cologne, online, and in the DACH region
- Act as a product knowledge specialist for the DACH market
- Provide technical information to customers with sales representatives
- Share product roadmap and technical developments
- Provide product development feedback
- Prepare technical documentation and guidelines
- Create technical documentation, including videos
- Answer pre-sales questions via email, CRM, and phone
- Support the service team during peak periods or vacations
- Provide electrical expertise in the test and training center
- Train and test products in real installation environments
- Provide technical knowledge to distributors, installers, and EPC networks
- Offer configuration, installation, and commissioning details
- Collaborate with sales team representatives as a technical specialist
- Update technical documentation in various formats
- Participate in internal trainings
- Provide remote support using Solplanet App and pro.cloud
- Assist with after-sales cases with Pre-Sales, Solutions, and Service teams
- Provide feedback on products and market developments
- Support troubleshooting remotely and on-site
- Execute application tests in the Cologne test and training center
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft 365
- Android
- iOS
Benefits
Informal Culture
- Diverse team
- Open-minded environment
- International environment
- Ambitious team
- Flat hierarchies
Learning & Development
- Professional development
Career Advancement
- Internal growth opportunities
- Long-term career path
Other Benefits
- Energetic team
Startup Environment
- Rapidly growing team
- Fast decision making
Sustainability Focus
- Renewable energy industry
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Solplanet and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Solplanet
Industry
EnergyAutomation
Description
AISWEI is a leading provider of renewable energy solutions, offering solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. With over 15 years of R&D and manufacturing expertise, AISWEI is one of the largest manufacturers of solar string inverters globally.
Not a perfect match?
- Solplanet
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