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FARO Europe GmbH
2mo ago

Technical Support Specialist 3rd level(m/w/x)

Korntal-Münchingen
Full-timeOn-site

Description

As a Technical Support Specialist at the 3rd level, you will deliver high-quality support to customers, tackle complex issues, and collaborate with various teams to enhance the overall customer experience.

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Requirements

  • •University degree (engineer, BA) or comparable technical education
  • •Strong service-oriented mindset
  • •Strong communication skills for technical discussions and customer service
  • •Fluency in English and German, any other European language advantageous
  • •Technical knowledge in Scanning and Point Cloud Management, Digital Reality, or Architecture Engineering and Construction

Education

Bachelor's degree
OR
Vocational certification

Tasks

  • •Provide timely 3rd level support with high-quality solutions
  • •Offer technical support to internal and external customers
  • •Escalate complex issues to 4th level support for on-site interaction
  • •Document customer inquiries in the CRM system
  • •Collaborate with support teams and departments like Product Management, Engineering, and Sales

Languages

English – Business Fluent

German – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours

Learning & Development

  • •Training

Snacks & Drinks

  • •Free drinks and fruit in the office

Parking & Commuter Benefits

  • •Bicycle parking
  • •Car parking
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FARO Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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