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Technical Support Specialist 3rd level(m/w/x)
Technical issue resolution for mobile 3D metrology clients, escalating to 4th level. Technical knowledge in Scanning/Point Cloud Management or Digital Reality essential; English and German fluency required. Flexible working hours, free drinks and fruit.
Requirements
- University degree (engineer, BA) or comparable technical education
- Strong service-oriented mindset
- Strong communication skills for technical discussions and customer service
- Fluency in English and German, any other European language advantageous
- Technical knowledge in Scanning and Point Cloud Management, Digital Reality, or Architecture Engineering and Construction
Tasks
- Provide timely 3rd level support with high-quality solutions
- Offer technical support to internal and external customers
- Escalate complex issues to 4th level support for on-site interaction
- Document customer inquiries in the CRM system
- Collaborate with support teams and departments like Product Management, Engineering, and Sales
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Flexible working hours
Learning & Development
- Training
Snacks & Drinks
- Free drinks and fruit in the office
Parking & Commuter Benefits
- Bicycle parking
- Car parking
Not a perfect match?
- FARO Europe GmbHFull-timeOn-siteExperiencedKorntal-Münchingen
- Skalbach
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Technical Support Specialist 3rd level(m/w/x)
Technical issue resolution for mobile 3D metrology clients, escalating to 4th level. Technical knowledge in Scanning/Point Cloud Management or Digital Reality essential; English and German fluency required. Flexible working hours, free drinks and fruit.
Requirements
- University degree (engineer, BA) or comparable technical education
- Strong service-oriented mindset
- Strong communication skills for technical discussions and customer service
- Fluency in English and German, any other European language advantageous
- Technical knowledge in Scanning and Point Cloud Management, Digital Reality, or Architecture Engineering and Construction
Tasks
- Provide timely 3rd level support with high-quality solutions
- Offer technical support to internal and external customers
- Escalate complex issues to 4th level support for on-site interaction
- Document customer inquiries in the CRM system
- Collaborate with support teams and departments like Product Management, Engineering, and Sales
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Flexible working hours
Learning & Development
- Training
Snacks & Drinks
- Free drinks and fruit in the office
Parking & Commuter Benefits
- Bicycle parking
- Car parking
About the Company
FARO Europe GmbH
Industry
Other
Description
Das Unternehmen ist ein führender Anbieter von mobiler 3D-Messtechnik und hilft Kunden, bessere Entscheidungen mit unübertroffener Geschwindigkeit und Präzision zu treffen.
Not a perfect match?
- FARO Europe GmbH
Customer Service Technician im Innendienst(m/w/x)
Full-timeOn-siteExperiencedKorntal-Münchingen - Skalbach
IT Support Spezialist – Interner Anwendersupport & IT-Betreuung(m/w/x)
Full-timeOn-siteExperiencedBöblingen - Esri
Product Engineer II - 3D Reality Mapping(m/w/x)
Full-timeOn-siteExperiencedStuttgart - FARO Europe GmbH
Customer Service Technician(m/w/x)
Full-timeTemporary contractOn-siteExperiencedKorntal-Münchingen - Zech Management GmbH
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Full-timeOn-siteNot specifiedStuttgart