WongDoody
Senior Technical Project Manager / Product Owner(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, Stuttgart
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PAParloa
Technical Project Manager – Agentic AI Deployments(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
End-to-end delivery of voice-first GenAI platforms for contact centers within a dedicated engineering pod. 5-8 years of CCaaS or CX platform implementation experience required. Workation opportunities and 28 days vacation.
Requirements
- 5–8+ years technical project or delivery management
- Experience delivering CCaaS, UCaaS, or CX platforms
- Ability to work across diverse stakeholders
- Understanding of Agile, Hybrid, and Waterfall methodologies
- Proficiency in project planning and collaboration tools
- Excellent communication and conflict resolution skills
- Track record managing concurrent global projects
- Fluency in German and English
- Experience delivering AI/ML or Agentic AI solutions
- Background in professional services or consulting
- Familiarity with APIs, webhooks, and cloud infra
- PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent
- Experience with partner co-delivery ecosystems
Tasks
- Lead medium to high complexity Agentic AI deployments
- Manage the end-to-end delivery lifecycle from scoping to hypercare
- Own project scope, schedule, budget, risk, and quality
- Lead the delivery pod consisting of engineers and architects
- Select Waterfall, Agile, or Hybrid methodologies based on risk
- Drive project planning, work breakdown, and resource allocations
- Maintain project plans, RAID logs, and change logs
- Act as primary contact for customer sponsors and IT stakeholders
- Facilitate status calls, steering committees, and go-live reviews
- Translate technical complexity into business impacts for executives
- Manage scope and commercial impacts of change requests
- Coordinate integration readiness and production stability with engineers
- Collaborate with architects on agent design and prompt strategy
- Partner with Sales and Product teams for seamless handoffs
- Manage co-delivery responsibilities and escalations with external partners
- Facilitate sprints, retrospectives, and stage-gate reviews
- Enforce standards for design docs, runbooks, and handover documentation
- Incorporate security reviews and data governance into plans
- Define and track deployment KPIs and milestone rates
- Monitor defect and incident trends during QA and hypercare
- Report delivery status and mitigation plans to stakeholders
- Contribute data to capacity and utilization models
Work Experience
5 - 8 years
Education
Bachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Contact CenterCCaaSUCaaSconversational AIIVA/IVRCX platformsJiraAsanaMondayMS ProjectSmartsheetConfluenceNotionMiroAI/MLNLPLLMAgentic AIAPIswebhooksAWSAzureGCP
Benefits
Flexible Working
- •Hybrid work environment
- •Flexible working hours
Workation & Sabbatical
- •Workation opportunities
Competitive Pay
- •Competitive compensation
- •Equity package
Informal Culture
- •Diverse team
- •Flat hierarchies
- •Collaborative company culture
Public Transport Subsidies
- •Deutschland ticket
Healthcare & Fitness
- •Urban Sports Club
- •Nilo Health
Other Benefits
- •Job Rad
- •Equal opportunities
Free or Subsidized Food
- •Weekly sponsored office lunches
Learning & Development
- •Training and development budget
Team Events
- •Regular team events
- •Game nights
- •Social activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parloa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PAParloa
Technical Project Manager – Agentic AI Deployments(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
End-to-end delivery of voice-first GenAI platforms for contact centers within a dedicated engineering pod. 5-8 years of CCaaS or CX platform implementation experience required. Workation opportunities and 28 days vacation.
Requirements
- 5–8+ years technical project or delivery management
- Experience delivering CCaaS, UCaaS, or CX platforms
- Ability to work across diverse stakeholders
- Understanding of Agile, Hybrid, and Waterfall methodologies
- Proficiency in project planning and collaboration tools
- Excellent communication and conflict resolution skills
- Track record managing concurrent global projects
- Fluency in German and English
- Experience delivering AI/ML or Agentic AI solutions
- Background in professional services or consulting
- Familiarity with APIs, webhooks, and cloud infra
- PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent
- Experience with partner co-delivery ecosystems
Tasks
- Lead medium to high complexity Agentic AI deployments
- Manage the end-to-end delivery lifecycle from scoping to hypercare
- Own project scope, schedule, budget, risk, and quality
- Lead the delivery pod consisting of engineers and architects
- Select Waterfall, Agile, or Hybrid methodologies based on risk
- Drive project planning, work breakdown, and resource allocations
- Maintain project plans, RAID logs, and change logs
- Act as primary contact for customer sponsors and IT stakeholders
- Facilitate status calls, steering committees, and go-live reviews
- Translate technical complexity into business impacts for executives
- Manage scope and commercial impacts of change requests
- Coordinate integration readiness and production stability with engineers
- Collaborate with architects on agent design and prompt strategy
- Partner with Sales and Product teams for seamless handoffs
- Manage co-delivery responsibilities and escalations with external partners
- Facilitate sprints, retrospectives, and stage-gate reviews
- Enforce standards for design docs, runbooks, and handover documentation
- Incorporate security reviews and data governance into plans
- Define and track deployment KPIs and milestone rates
- Monitor defect and incident trends during QA and hypercare
- Report delivery status and mitigation plans to stakeholders
- Contribute data to capacity and utilization models
Work Experience
5 - 8 years
Education
Bachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Contact CenterCCaaSUCaaSconversational AIIVA/IVRCX platformsJiraAsanaMondayMS ProjectSmartsheetConfluenceNotionMiroAI/MLNLPLLMAgentic AIAPIswebhooksAWSAzureGCP
Benefits
Flexible Working
- •Hybrid work environment
- •Flexible working hours
Workation & Sabbatical
- •Workation opportunities
Competitive Pay
- •Competitive compensation
- •Equity package
Informal Culture
- •Diverse team
- •Flat hierarchies
- •Collaborative company culture
Public Transport Subsidies
- •Deutschland ticket
Healthcare & Fitness
- •Urban Sports Club
- •Nilo Health
Other Benefits
- •Job Rad
- •Equal opportunities
Free or Subsidized Food
- •Weekly sponsored office lunches
Learning & Development
- •Training and development budget
Team Events
- •Regular team events
- •Game nights
- •Social activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parloa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Parloa
Industry
IT
Description
Parloa is a fast-growing startup in Generative AI and customer service, offering a voice-first GenAI platform for contact centers.
Not a perfect match?
- WongDoody
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Full-timeWith HomeofficeSeniorBerlin, Stuttgart - leading app agency in Germany
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