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Technical Customer Support Professional(m/w/x)
Troubleshooting Mobile Mapping, GNSS/INS, LiDAR systems for transportation platforms, including user training. Academic background in Surveying/Geomatics and strong Mobile Mapping/LiDAR knowledge required. Global team collaboration, cross-functional issue escalation.
Requirements
- Academic background in Surveying, Geomatics, Remote Sensing, or similar disciplines
- Strong knowledge of Mobile Mapping Systems, GNSS/INS, LiDAR, and imaging technologies
- Customer-centric mindset and dedication to technical support
- Exceptional written and verbal communication skills
- Proven ability to collaborate with diverse global teams
- Fluency in English
Tasks
- Diagnose and troubleshoot complex hardware and software issues
- Assist customers and dealers in maximizing geospatial product functionality
- Develop and deliver training sessions for users
- Handle customer interactions via email, phone, and online meetings
- Collaborate with cross-functional teams to escalate high-priority issues
- Create and maintain documentation for knowledge bases
- Take ownership of side projects to explore tool potential
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
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Full-timeOn-siteExperiencedUmmendorf
Technical Customer Support Professional(m/w/x)
Troubleshooting Mobile Mapping, GNSS/INS, LiDAR systems for transportation platforms, including user training. Academic background in Surveying/Geomatics and strong Mobile Mapping/LiDAR knowledge required. Global team collaboration, cross-functional issue escalation.
Requirements
- Academic background in Surveying, Geomatics, Remote Sensing, or similar disciplines
- Strong knowledge of Mobile Mapping Systems, GNSS/INS, LiDAR, and imaging technologies
- Customer-centric mindset and dedication to technical support
- Exceptional written and verbal communication skills
- Proven ability to collaborate with diverse global teams
- Fluency in English
Tasks
- Diagnose and troubleshoot complex hardware and software issues
- Assist customers and dealers in maximizing geospatial product functionality
- Develop and deliver training sessions for users
- Handle customer interactions via email, phone, and online meetings
- Collaborate with cross-functional teams to escalate high-priority issues
- Create and maintain documentation for knowledge bases
- Take ownership of side projects to explore tool potential
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
About the Company
Trimble
Industry
Other
Description
The company builds innovative products that change the way the world works, focusing on next-generation platform services for transportation.
Not a perfect match?
- TSMG
Driver / Data Collector(m/w/x)
Full-timeOn-siteSeniorErlenmoos - procedo
Software & Serienbetreuer Fahrmischer(m/w/x)
Full-timeOn-siteExperiencedBad Schussenried - SPIE
Vermessungstechniker(m/w/x)
Full-timeOn-siteJuniorBad Kreuznach, Biberach an der Riß, Hockenheim, Saffig, Riederich - Powerlines Energy Germany GmbH
Bauzeichner / Technischer Zeichner(m/w/x)
Full-timeOn-siteNot specifiedAchstetten, Halle (Saale) - Cteam Consulting & Anlagenbau GmbH
Technischer Mitarbeiter für Bau- und Projektkoordination(m/w/x)
Full-timeOn-siteExperiencedUmmendorf