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Technical Customer Support Professional(m/w/x)
Troubleshooting Mobile Mapping, GNSS/INS, LiDAR systems for transportation platforms, including user training. Academic background in Surveying/Geomatics and strong Mobile Mapping/LiDAR knowledge required. Global team collaboration, cross-functional issue escalation.
Requirements
- Academic background in Surveying, Geomatics, Remote Sensing, or similar disciplines
- Strong knowledge of Mobile Mapping Systems, GNSS/INS, LiDAR, and imaging technologies
- Customer-centric mindset and dedication to technical support
- Exceptional written and verbal communication skills
- Proven ability to collaborate with diverse global teams
- Fluency in English
Tasks
- Diagnose and troubleshoot complex hardware and software issues
- Assist customers and dealers in maximizing geospatial product functionality
- Develop and deliver training sessions for users
- Handle customer interactions via email, phone, and online meetings
- Collaborate with cross-functional teams to escalate high-priority issues
- Create and maintain documentation for knowledge bases
- Take ownership of side projects to explore tool potential
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
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Technical Customer Support Professional(m/w/x)
Troubleshooting Mobile Mapping, GNSS/INS, LiDAR systems for transportation platforms, including user training. Academic background in Surveying/Geomatics and strong Mobile Mapping/LiDAR knowledge required. Global team collaboration, cross-functional issue escalation.
Requirements
- Academic background in Surveying, Geomatics, Remote Sensing, or similar disciplines
- Strong knowledge of Mobile Mapping Systems, GNSS/INS, LiDAR, and imaging technologies
- Customer-centric mindset and dedication to technical support
- Exceptional written and verbal communication skills
- Proven ability to collaborate with diverse global teams
- Fluency in English
Tasks
- Diagnose and troubleshoot complex hardware and software issues
- Assist customers and dealers in maximizing geospatial product functionality
- Develop and deliver training sessions for users
- Handle customer interactions via email, phone, and online meetings
- Collaborate with cross-functional teams to escalate high-priority issues
- Create and maintain documentation for knowledge bases
- Take ownership of side projects to explore tool potential
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Trimble
Industry
Other
Description
The company builds innovative products that change the way the world works, focusing on next-generation platform services for transportation.
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