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TR
Trimble
3mo ago

Technical Customer Support Professional(m/w/x)

Biberach an der Riß
Full-timeOn-siteExperienced

Description

In this role, you will be the go-to technical expert, assisting customers and dealers in solving complex issues while maximizing the benefits of innovative geospatial products. Your day will involve training users, collaborating with teams, and ensuring that customer feedback drives improvements.

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Requirements

  • •Academic background in Surveying, Geomatics, Remote Sensing, or similar disciplines
  • •Strong knowledge of Mobile Mapping Systems, GNSS/INS, LiDAR, and imaging technologies
  • •Customer-centric mindset and dedication to technical support
  • •Exceptional written and verbal communication skills
  • •Proven ability to collaborate with diverse global teams
  • •Fluency in English

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Diagnose and troubleshoot complex hardware and software issues
  • •Assist customers and dealers in maximizing geospatial product functionality
  • •Develop and deliver training sessions for users
  • •Handle customer interactions via email, phone, and online meetings
  • •Collaborate with cross-functional teams to escalate high-priority issues
  • •Create and maintain documentation for knowledge bases
  • •Take ownership of side projects to explore tool potential

Languages

English – Business Fluent

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