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Technical Customer Support Engineer(m/w/x)
Handling technical helicopter incidents, ensuring airworthiness. Aerospace Engineering degree and aviation regulations knowledge required. Individually tailored training program.
Requirements
- Degree in Aerospace Engineering, Engineering Sciences, Mechanical Engineering, or comparable field
- Subject-specific additional qualification or equivalent knowledge
- Knowledge and experience in areas of responsibility
- Experience in customer support
- Knowledge and experience in applying aviation regulations
- Understanding of general helicopter technology, operations, and maintenance
- High reactivity, customer orientation, and strong team skills
- Excellent German and English skills (written and spoken)
- Willingness to travel domestically and internationally
Tasks
- Handle and document technical helicopter incidents and malfunctions
- Analyze and classify technical issues
- Collaborate with stakeholders to develop complex technical solutions
- Provide technical support to maintain helicopter airworthiness
- Identify improvement opportunities based on customer feedback
- Process inquiries related to technical documentation
- Support the documentation team in creating manuals and service bulletins
- Assess reported damages and create repair solutions
- Prepare technical reports based on investigations
- Participate in proposal and presentation preparation
- Take on functional and project-related tasks
- Present work results
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Individually tailored training program
Informal Culture
- Fair and trustworthy working atmosphere
Team Events
- Regular networking events
Corporate Discounts
- Benefits in health, insurance, and shopping
Retirement Plans
- Company pension scheme
Job Security
- Long-term professional perspective
Not a perfect match?
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Technical Customer Support Engineer(m/w/x)
Handling technical helicopter incidents, ensuring airworthiness. Aerospace Engineering degree and aviation regulations knowledge required. Individually tailored training program.
Requirements
- Degree in Aerospace Engineering, Engineering Sciences, Mechanical Engineering, or comparable field
- Subject-specific additional qualification or equivalent knowledge
- Knowledge and experience in areas of responsibility
- Experience in customer support
- Knowledge and experience in applying aviation regulations
- Understanding of general helicopter technology, operations, and maintenance
- High reactivity, customer orientation, and strong team skills
- Excellent German and English skills (written and spoken)
- Willingness to travel domestically and internationally
Tasks
- Handle and document technical helicopter incidents and malfunctions
- Analyze and classify technical issues
- Collaborate with stakeholders to develop complex technical solutions
- Provide technical support to maintain helicopter airworthiness
- Identify improvement opportunities based on customer feedback
- Process inquiries related to technical documentation
- Support the documentation team in creating manuals and service bulletins
- Assess reported damages and create repair solutions
- Prepare technical reports based on investigations
- Participate in proposal and presentation preparation
- Take on functional and project-related tasks
- Present work results
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Individually tailored training program
Informal Culture
- Fair and trustworthy working atmosphere
Team Events
- Regular networking events
Corporate Discounts
- Benefits in health, insurance, and shopping
Retirement Plans
- Company pension scheme
Job Security
- Long-term professional perspective
About the Company
Guldberg GmbH
Industry
Automotive
Description
Das Unternehmen ist spezialisiert auf Automotive, Schienenfahrzeugtechnik, Anlagenbau, Telekommunikation sowie Banken und Versicherungen.
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