Ottobock SE & Co. KGaA
Customer Service Coordinator Industrials(m/w/x)
Full-timeWith HomeofficeExperienced
Duderstadt
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PAPACETEQ
Technical Customer Success Manager(m/w/x)
Leinefelde-Worbis, Stuttgart
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Customer onboarding and implementation for AI-led decision-making platform in professional sport. 7-10 years technical B2B Customer Success experience required. Access to cutting-edge AI/data technologies, home office gear support.
Requirements
- 7-10 years experience in Customer Success, Solutions Engineering, Technical Account Management, or Implementation Consulting, ideally in SaaS, B2B, or high-tech environments
- Strong understanding of data platforms, APIs, cloud infrastructure, and integration workflows
- Comfort navigating complex technical environments and translating technical jargon into business outcomes
- Customer Success expertise, proven track record in adoption, retention, expansion in technical/enterprise B2B accounts, QBRs, success planning, onboarding, and adoption metrics (usage dashboards, health scores, churn indicators, NPS)
- Exceptional communication and presentation skills, high EQ, consultative mindset, ability to build trusted relationships
- Sports or high-performance environment experience (preferred), background in professional sports, motorsport, or mission-critical technical operations (big plus), calmness under pressure, thriving in time-critical, high-stakes environments
- High accountability and ownership, strong organizational skills, adaptable mindset, comfort with flexible hours and occasional weekend work
Tasks
- Translate field insights into product evolution
- Lead end-to-end customer onboarding
- Lead end-to-end customer implementation
- Design tailored training programs
- Design success plans with KPIs and ROI targets
- Proactively monitor product usage metrics
- Conduct regular product health checks
- Champion product best practices
- Convert casual users into power users
- Convert casual users into product advocates
- Plan strategic Quarterly Business Reviews
- Facilitate strategic Quarterly Business Reviews
- Demonstrate ROI to stakeholders
- Align on product roadmap priorities
- Identify expansion opportunities
- Manage multi-phase deployments for large clients
- Act as technical quarterback during critical deployment windows
- Ensure zero downtime during rollouts
- Ensure seamless integration during rollouts
- Channel customer feedback into the product roadmap
- Channel feature requests into the product roadmap
- Participate in product design activities
- Participate in product testing activities
- Ensure solutions address real customer problems
- Own customer retention and renewals
- Nurture expansion opportunities
- Advise technical leaders and decision-makers
Work Experience
- 7 - 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- APIs
- NPS
Benefits
Mentorship & Coaching
- Events for personal and professional growth
Learning & Development
- Trainings and certifications
Modern Equipment
- Access to cutting-edge AI and data technologies
- Home office/remote gear setup support
Career Advancement
- Career growth tracks
Public Transport Subsidies
- Deutschlandticket
Company Bike
- Bike, e-scooter, or leasing model subsidy
Retirement Plans
- bAV contributions
Snacks & Drinks
- Weekly stocked fruit, snacks, and drinks
Healthcare & Fitness
- Subsidized gym and fitness studio
Team Events
- Regular team events
More Vacation Days
- 30 days paid vacation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of PACETEQ and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PAPACETEQ
Technical Customer Success Manager(m/w/x)
Leinefelde-Worbis, Stuttgart
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Customer onboarding and implementation for AI-led decision-making platform in professional sport. 7-10 years technical B2B Customer Success experience required. Access to cutting-edge AI/data technologies, home office gear support.
Requirements
- 7-10 years experience in Customer Success, Solutions Engineering, Technical Account Management, or Implementation Consulting, ideally in SaaS, B2B, or high-tech environments
- Strong understanding of data platforms, APIs, cloud infrastructure, and integration workflows
- Comfort navigating complex technical environments and translating technical jargon into business outcomes
- Customer Success expertise, proven track record in adoption, retention, expansion in technical/enterprise B2B accounts, QBRs, success planning, onboarding, and adoption metrics (usage dashboards, health scores, churn indicators, NPS)
- Exceptional communication and presentation skills, high EQ, consultative mindset, ability to build trusted relationships
- Sports or high-performance environment experience (preferred), background in professional sports, motorsport, or mission-critical technical operations (big plus), calmness under pressure, thriving in time-critical, high-stakes environments
- High accountability and ownership, strong organizational skills, adaptable mindset, comfort with flexible hours and occasional weekend work
Tasks
- Translate field insights into product evolution
- Lead end-to-end customer onboarding
- Lead end-to-end customer implementation
- Design tailored training programs
- Design success plans with KPIs and ROI targets
- Proactively monitor product usage metrics
- Conduct regular product health checks
- Champion product best practices
- Convert casual users into power users
- Convert casual users into product advocates
- Plan strategic Quarterly Business Reviews
- Facilitate strategic Quarterly Business Reviews
- Demonstrate ROI to stakeholders
- Align on product roadmap priorities
- Identify expansion opportunities
- Manage multi-phase deployments for large clients
- Act as technical quarterback during critical deployment windows
- Ensure zero downtime during rollouts
- Ensure seamless integration during rollouts
- Channel customer feedback into the product roadmap
- Channel feature requests into the product roadmap
- Participate in product design activities
- Participate in product testing activities
- Ensure solutions address real customer problems
- Own customer retention and renewals
- Nurture expansion opportunities
- Advise technical leaders and decision-makers
Work Experience
- 7 - 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- APIs
- NPS
Benefits
Mentorship & Coaching
- Events for personal and professional growth
Learning & Development
- Trainings and certifications
Modern Equipment
- Access to cutting-edge AI and data technologies
- Home office/remote gear setup support
Career Advancement
- Career growth tracks
Public Transport Subsidies
- Deutschlandticket
Company Bike
- Bike, e-scooter, or leasing model subsidy
Retirement Plans
- bAV contributions
Snacks & Drinks
- Weekly stocked fruit, snacks, and drinks
Healthcare & Fitness
- Subsidized gym and fitness studio
Team Events
- Regular team events
More Vacation Days
- 30 days paid vacation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of PACETEQ and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
PACETEQ
Industry
IT
Description
The company powers motorsport operations with cutting-edge software and data solutions, transforming data into competitive advantage.
Not a perfect match?
- Ottobock SE & Co. KGaA
Customer Service Coordinator Industrials(m/w/x)
Full-timeWith HomeofficeExperiencedDuderstadt - Ottobock SE & Co. KGaA
Inhouse SAP Consultant - Costumer Services(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Duderstadt - Ottobock SE & Co. KGaA
AI Portfolio Manager(m/w/x)
Full-timeWith HomeofficeExperiencedDuderstadt - Ottobock SE & Co. KGaA
Customer Service Coordinator SUITX(m/w/x)
Full-timeTemporary contractWith HomeofficeSeniorDuderstadt - Ottobock SE & Co. KGaA
Inhouse SAP Consultant - Costumer Services(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Duderstadt