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Technical Account Manager(m/w/x)
Guiding enterprise clients in AI-driven workflow design and API integration for Miro's visual workspace. 5+ years in enterprise SaaS consulting or TAM roles required. Equity, WFH equipment allowance, and annual L&D stipend.
Requirements
- 5+ years in consulting, technical account management, forward-deployed engineering, or similar enterprise SaaS roles
- Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead workflow optimisation, platform adoption, and large-scale change management
- Experience leveraging AI, prompt engineering, and agentic workflows for customer use cases
- Familiarity with MCP and low/no code tooling a plus
- Expertise in platform analytics for data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity with collaboration tooling and product/service development workflows is a plus
- Highly proactive, strategic thinker with strong customer outcome orientation
- Fluency in German (spoken & written)
- Fluency in English (spoken & written)
- Willingness to travel to customer sites up to 25%
Tasks
- Guide customers in designing AI-driven workflows
- Recommend integration strategies using Miro’s API and WebSDK
- Architect automation opportunities for business alignment
- Embed Miro into existing customer systems and processes
- Monitor platform health and usage patterns
- Deliver proactive recommendations for Miro adoption
- Equip internal champions with scaling strategies
- Support CoEs with best practices and governance
- Navigate organizational change for strategic integration
- Co-facilitate Quarterly Business Reviews with CSMs
- Provide adoption reporting and business analytics
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- APIs
- AI
- prompt engineering
- agentic workflows
- MCP
- low/no code tooling
- platform analytics
- collaboration tooling
Benefits
Competitive Pay
- Equity
Mental Health Support
- Wellbeing benefit
Additional Allowances
- WFH equipment allowance
Learning & Development
- Annual Learning & Development stipend
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Technical Account Manager(m/w/x)
Guiding enterprise clients in AI-driven workflow design and API integration for Miro's visual workspace. 5+ years in enterprise SaaS consulting or TAM roles required. Equity, WFH equipment allowance, and annual L&D stipend.
Requirements
- 5+ years in consulting, technical account management, forward-deployed engineering, or similar enterprise SaaS roles
- Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead workflow optimisation, platform adoption, and large-scale change management
- Experience leveraging AI, prompt engineering, and agentic workflows for customer use cases
- Familiarity with MCP and low/no code tooling a plus
- Expertise in platform analytics for data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity with collaboration tooling and product/service development workflows is a plus
- Highly proactive, strategic thinker with strong customer outcome orientation
- Fluency in German (spoken & written)
- Fluency in English (spoken & written)
- Willingness to travel to customer sites up to 25%
Tasks
- Guide customers in designing AI-driven workflows
- Recommend integration strategies using Miro’s API and WebSDK
- Architect automation opportunities for business alignment
- Embed Miro into existing customer systems and processes
- Monitor platform health and usage patterns
- Deliver proactive recommendations for Miro adoption
- Equip internal champions with scaling strategies
- Support CoEs with best practices and governance
- Navigate organizational change for strategic integration
- Co-facilitate Quarterly Business Reviews with CSMs
- Provide adoption reporting and business analytics
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- APIs
- AI
- prompt engineering
- agentic workflows
- MCP
- low/no code tooling
- platform analytics
- collaboration tooling
Benefits
Competitive Pay
- Equity
Mental Health Support
- Wellbeing benefit
Additional Allowances
- WFH equipment allowance
Learning & Development
- Annual Learning & Development stipend
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Miro
Industry
IT
Description
Miro is a visual workspace for innovation that enables distributed teams to build the next big thing.
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