Description

In this role, you will lead a team of ERP D365 Operations experts while driving the design and delivery of high-quality solutions. Your day-to-day responsibilities will include planning deployments, managing resources, and ensuring compliance with organizational standards.

Requirements

• •Bachelor’s degree in IT, Computer Science, or Business Administration
• •Certification and experience in agile methodologies and functional design
• •10+ years of experience with ERP systems, primarily Dynamics 365 F&O
• •Proven track record of technical and architectural expertise in D365 F&O
• •Experience managing a medium-sized team of specialists
• •Strong knowledge of resource planning, release management, and ERP deployment processes
• •Excellent analytical, communication, and stakeholder engagement skills

Tasks

• •Lead and develop a team of ERP D365 Operations Product Experts
• •Act as the senior ERP specialist for solution design and delivery
• •Plan, coordinate, and execute ERP D365 Operations deployments
• •Manage resource allocation and release management
• •Oversee the design and implementation of Dynamics 365 Operations processes
• •Ensure compliance with CWS Hygiene standards
• •Serve as the key escalation point for D365 Operations initiatives
• •Foster collaboration and continuous improvement across the organization
• •Coach a team of six ERP Product Experts to promote professional growth
• •Validate end-to-end business processes as a senior ERP expert
• •Plan and coordinate ERP deployments and release cycles
• •Manage resource and capacity planning for change requests and support tickets
• •Oversee supplier and partner management for ERP products
• •Manage effective 2nd and 3rd level support for ERP issues
• •Maintain structured release documentation and ensure compliance with best practices

Tools & Technologies

Benefits