Anexia
Team Lead Customer Support(m/w/x)
Full-timeWith HomeofficeSenior
from 49,000
Klagenfurt am Wörthersee, Wien, Graz, Karlsruhe
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stp.oneTeam Lead Service Administration(m/w/x)
Karlsruhe, Lauf an der Pegnitz
Full-timeWith Home OfficeSenior
AI/ML
Description
In this role, you will lead a team dedicated to enhancing service quality and operational efficiency. Your day-to-day responsibilities will include coaching the team, developing standards, and ensuring smooth workflows while actively contributing to the growth of legal tech.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Several years of experience in a comparable role or as a senior expert / professional team coordinator
- •Strong expertise in building, further developing, and applying processes, standards, and methodologies
- •Very strong Excel skills for reporting, analysis, and KPI-driven steering
- •Experience with common ERP and CRM systems and understanding of invoicing and billing processes
- •Solid business and financial understanding in service and project context
- •Experience coordinating and steering tasks, projects, or service-related initiatives based on KPIs
- •Strong problem-solving and conflict management skills
- •Confident communication in German and English
- •Willingness to travel occasionally
- •Strong communication skills and ability to motivate and develop people
- •Analytical thinking and structured work approach
- •Learning agility and adaptability to changing environments
- •Strong customer focus and combination of service quality with business thinking
Work Experience
approx. 4 - 6 years
Tasks
- •Lead, coach, and motivate your team
- •Foster a culture of trust and continuous development
- •Create clear action plans and prioritize tasks
- •Ensure transparency regarding goals and progress
- •Establish and use KPIs to monitor team performance
- •Conduct regular one-on-ones and feedback discussions
- •Support individual growth through development conversations
- •Strengthen cross-team collaboration
- •Develop, implement, and maintain service standards and processes
- •Continuously assess workflows for efficiency and quality improvements
- •Manage monthly closing activities, including invoicing and verification
- •Handle billing-related inquiries and complaints professionally
- •Provide consulting support on service-related topics
- •Coordinate daily operations, considering dependencies and priorities
- •Act as an escalation point for complex issues
- •Contribute to sustainable solutions for professional challenges
- •Ensure proper documentation of processes and standards
- •Train team members on established processes and methodologies
Tools & Technologies
ExcelERP systemsCRM systems
Languages
German – Business Fluent
English – Business Fluent
Benefits
Learning & Development
- •Annual learning & development budget
- •English courses for all levels
Bonuses & Incentives
- •Employee referral bonus
Public Transport Subsidies
- •Mobility support for public transportation
Workation & Sabbatical
- •Workation up to 30 days per year within EU
Ergonomic Workplace
- •Workplace glasses
Additional Allowances
- •Tax-free benefits
Team Events
- •Events & company celebrations
Flexible Working
- •Flexible work models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of stp.one and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ST
stp.oneTeam Lead Service Administration(m/w/x)
Karlsruhe, Lauf an der Pegnitz
Full-timeWith Home OfficeSenior
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will lead a team dedicated to enhancing service quality and operational efficiency. Your day-to-day responsibilities will include coaching the team, developing standards, and ensuring smooth workflows while actively contributing to the growth of legal tech.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Several years of experience in a comparable role or as a senior expert / professional team coordinator
- •Strong expertise in building, further developing, and applying processes, standards, and methodologies
- •Very strong Excel skills for reporting, analysis, and KPI-driven steering
- •Experience with common ERP and CRM systems and understanding of invoicing and billing processes
- •Solid business and financial understanding in service and project context
- •Experience coordinating and steering tasks, projects, or service-related initiatives based on KPIs
- •Strong problem-solving and conflict management skills
- •Confident communication in German and English
- •Willingness to travel occasionally
- •Strong communication skills and ability to motivate and develop people
- •Analytical thinking and structured work approach
- •Learning agility and adaptability to changing environments
- •Strong customer focus and combination of service quality with business thinking
Work Experience
approx. 4 - 6 years
Tasks
- •Lead, coach, and motivate your team
- •Foster a culture of trust and continuous development
- •Create clear action plans and prioritize tasks
- •Ensure transparency regarding goals and progress
- •Establish and use KPIs to monitor team performance
- •Conduct regular one-on-ones and feedback discussions
- •Support individual growth through development conversations
- •Strengthen cross-team collaboration
- •Develop, implement, and maintain service standards and processes
- •Continuously assess workflows for efficiency and quality improvements
- •Manage monthly closing activities, including invoicing and verification
- •Handle billing-related inquiries and complaints professionally
- •Provide consulting support on service-related topics
- •Coordinate daily operations, considering dependencies and priorities
- •Act as an escalation point for complex issues
- •Contribute to sustainable solutions for professional challenges
- •Ensure proper documentation of processes and standards
- •Train team members on established processes and methodologies
Tools & Technologies
ExcelERP systemsCRM systems
Languages
German – Business Fluent
English – Business Fluent
Benefits
Learning & Development
- •Annual learning & development budget
- •English courses for all levels
Bonuses & Incentives
- •Employee referral bonus
Public Transport Subsidies
- •Mobility support for public transportation
Workation & Sabbatical
- •Workation up to 30 days per year within EU
Ergonomic Workplace
- •Workplace glasses
Additional Allowances
- •Tax-free benefits
Team Events
- •Events & company celebrations
Flexible Working
- •Flexible work models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of stp.one and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
stp.one
Industry
IT
Description
The company delivers innovative software solutions for the legal tech industry, enhancing efficiency for legal professionals.
Not a perfect match?
- Anexia
Team Lead Customer Support(m/w/x)
Full-timeWith HomeofficeSeniorfrom 49,000Klagenfurt am Wörthersee, Wien, Graz, Karlsruhe - Exxeta
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Teamleiter IT – Strategie & Führung(m/w/x)
Full-timeWith HomeofficeSeniorKarlsruhe - Exxeta
Team Lead Mobile Apps(m/w/x)
Full-timeWith HomeofficeManagementKarlsruhe, Mannheim, München, Stuttgart - Leitwerk AG
Teamleiter Technischer Außendienst(m/w/x)
Full-timeWith HomeofficeExperiencedFreiburg im Breisgau, Karlsruhe