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HIHive

Team Lead Partner Operations (Fulfillment)(m/w/x)

Berlin
Full-timeOn-siteManagement

Leading 3+ Operations Managers across 5 international markets, optimizing logistics for a digital commerce platform. Leadership of 3+ Operations Managers across international markets essential. Equity incentive plan, 30 vacation days, 20-day sabbatical every 3 years.

Requirements

  • Management and development of a team of 3+ Operations Managers
  • Efficient performance of fulfillment KPIs and cost centers
  • Presentation of KPIs to leadership and strategy derivation
  • Creation of solutions for operational challenges
  • Collaboration with operations, commercial, and tech teams
  • Spearheading operational excellence in fulfillment processes
  • Building and strengthening partner-operations team
  • Eagerness to shape operations and ensure customer happiness
  • Previous experience in managing teams in fulfillment operations
  • Passionate leadership and team coaching
  • Proven track record in leading diverse remote teams
  • Data-driven decision making with SQL and Excel
  • Entrepreneurial spirit and hands-on mentality
  • Curiosity in 3PL supplier relations and e-commerce operations
  • Excellent communication and relationship management skills
  • Leveraging leadership skills in a diverse team

Tasks

  • Manage and develop a team of 3+ Operations Managers across 5 international markets
  • Ensure efficient performance of fulfillment KPIs and cost centers
  • Present KPIs to leadership and develop strategies to enhance customer satisfaction
  • Create solutions for operational challenges to delight customers
  • Collaborate with operations, commercial, and tech teams
  • Spearhead improvements in fulfillment processes and software across locations
  • Build and strengthen the partner-operations team
  • Monitor KPIs, costs, and SLAs with business partners and suppliers
  • Shape the vision of Hive’s 3PL partner program
  • Lead diverse remote teams and coach team members
  • Analyze data for decision-making, utilizing SQL and Excel for cost analysis
  • Develop standard operating procedures when necessary
  • Explore 3PL supplier relations and e-commerce operations
  • Communicate effectively and manage relationships with negotiation skills

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • SQL
  • Excel

Benefits

Competitive Pay

  • Competitive compensation

Bonuses & Incentives

  • Equity incentive plan

More Vacation Days

  • 30 vacation days per year

Workation & Sabbatical

  • 20 days paid sabbatical every 3 years
  • Workations

Snacks & Drinks

  • Free drinks and snacks

Team Events

  • Regular team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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