Crown Gabelstapler
Teamlead International Accounts Support(m/w/x)
Full-timeOn-siteSenior
Feldkirchen
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Technical escalation point for complex IT issues in e-commerce platform. 3-5 years technical lead experience required. 30 days holiday, dog-friendly office.
Requirements
- 3-5 years experience as Technical Lead, IT Administrator, or System Analyst
- Completed IT or related field education
- Direct experience administering Atlassian Cloud (Jira Service Management and Confluence)
- Hands-on experience with Microsoft and Google workplace hybrid/SaaS ecosystems
- Practical experience managing identity and access management across multiple SaaS platforms
- Solid understanding of IT infrastructure, networking, and security fundamentals
- Highly organised with strong prioritisation and documentation skills
- Excellent analytical, problem-solving, and communication skills
- Capacity to travel sporadically to EU company locations
- Fluency in written and spoken English
Tasks
- Act as technical escalation point for complex IT issues
- Lead and coach your IT support team
- Foster strong collaboration within your IT support team
- Ensure proper user account onboarding
- Manage user access
- Process role changes
- Handle user account offboarding
- Coordinate task allocation for IT support
- Manage workflows for IT support
- Ensure operational coverage for IT support
- Provide continuous IT and SaaS product support
- Manage access for routine requests via IT service desk
- Support Atlassian Jira Service Management
- Support Atlassian Confluence
- Configure service desk setup
- Configure request types
- Implement automation rules
- Create spaces in Confluence
- Identify automation opportunities
- Promote AI-assisted workflows
- Streamline IT support operations
- Streamline SaaS support operations
- Implement IT support improvements
- Implement IT support solutions
- Collaborate with IT Administrators
- Collaborate with Network Engineers
- Collaborate with IT Security Specialists
- Promote technology standardization
- Promote process standardization
- Ensure adherence to standards
- Ensure adherence to access control models
- Conduct ad-hoc operational reporting
- Provide insights in reports
- Develop plans in reports
- Make recommendations in reports
- Review IT asset software inventory
- Review IT asset hardware inventory
- Review spare IT stock levels
- Review IT stock levels across locations
- Support IT infrastructure procurement
- Support workplace technology procurement
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Atlassian Cloud
- Jira Service Management
- Confluence
- Microsoft
Benefits
More Vacation Days
- 30 days of paid holiday
Informal Culture
- Dog-friendly office
Corporate Discounts
- Exclusive discounts
Mental Health Support
- Wellbeing support
Sustainability Focus
- Sustainable mobility options
Family Support
- Support for working parents
Childcare
- On-site daycare
Social Impact
- Social Impact Day
Team Events
- Team parties
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Westwing GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- EOS GmbH Electro Optical Systems
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Technical escalation point for complex IT issues in e-commerce platform. 3-5 years technical lead experience required. 30 days holiday, dog-friendly office.
Requirements
- 3-5 years experience as Technical Lead, IT Administrator, or System Analyst
- Completed IT or related field education
- Direct experience administering Atlassian Cloud (Jira Service Management and Confluence)
- Hands-on experience with Microsoft and Google workplace hybrid/SaaS ecosystems
- Practical experience managing identity and access management across multiple SaaS platforms
- Solid understanding of IT infrastructure, networking, and security fundamentals
- Highly organised with strong prioritisation and documentation skills
- Excellent analytical, problem-solving, and communication skills
- Capacity to travel sporadically to EU company locations
- Fluency in written and spoken English
Tasks
- Act as technical escalation point for complex IT issues
- Lead and coach your IT support team
- Foster strong collaboration within your IT support team
- Ensure proper user account onboarding
- Manage user access
- Process role changes
- Handle user account offboarding
- Coordinate task allocation for IT support
- Manage workflows for IT support
- Ensure operational coverage for IT support
- Provide continuous IT and SaaS product support
- Manage access for routine requests via IT service desk
- Support Atlassian Jira Service Management
- Support Atlassian Confluence
- Configure service desk setup
- Configure request types
- Implement automation rules
- Create spaces in Confluence
- Identify automation opportunities
- Promote AI-assisted workflows
- Streamline IT support operations
- Streamline SaaS support operations
- Implement IT support improvements
- Implement IT support solutions
- Collaborate with IT Administrators
- Collaborate with Network Engineers
- Collaborate with IT Security Specialists
- Promote technology standardization
- Promote process standardization
- Ensure adherence to standards
- Ensure adherence to access control models
- Conduct ad-hoc operational reporting
- Provide insights in reports
- Develop plans in reports
- Make recommendations in reports
- Review IT asset software inventory
- Review IT asset hardware inventory
- Review spare IT stock levels
- Review IT stock levels across locations
- Support IT infrastructure procurement
- Support workplace technology procurement
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Atlassian Cloud
- Jira Service Management
- Confluence
- Microsoft
Benefits
More Vacation Days
- 30 days of paid holiday
Informal Culture
- Dog-friendly office
Corporate Discounts
- Exclusive discounts
Mental Health Support
- Wellbeing support
Sustainability Focus
- Sustainable mobility options
Family Support
- Support for working parents
Childcare
- On-site daycare
Social Impact
- Social Impact Day
Team Events
- Team parties
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Westwing GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Westwing GmbH
Industry
Retail
Description
Westwing is Europe’s #1 in Beautiful Living e-commerce, offering a curated assortment of design products across 20+ countries.
Not a perfect match?
- Crown Gabelstapler
Teamlead International Accounts Support(m/w/x)
Full-timeOn-siteSeniorFeldkirchen - EOS GmbH Electro Optical Systems
IT Infrastructure and Operations Team Lead(m/w/x)
Full-timeOn-siteManagementKrailling - Entrix
(Senior) IT Manager - Operations & Security(m/w/x)
Full-timeOn-siteSeniorMünchenfrom 85,000 - 95,000 / year - Inverto GmbH
IT Administrator(m/w/x)
Full-timeOn-siteExperiencedKöln, München