Description

In this role, you will lead a dynamic IT support team, ensuring smooth operations across various platforms. Your focus will be on enhancing the digital employee experience through automation, collaboration, and continuous improvement while maintaining security and operational excellence.

Requirements

• •Experience as Technical Lead, IT Administrator, or System Analyst for 3 to 5 years
• •Completed education in IT or related field
• •Direct experience administering Atlassian Cloud (Jira Service Management and Confluence), including service desk and space configuration
• •Hands-on experience with Microsoft and Google workplace hybrid/SaaS ecosystems
• •Practical experience managing identity and access management across multiple SaaS platforms
• •Solid understanding of IT infrastructure, networking, and security fundamentals
• •Highly organised with strong prioritisation and documentation skills
• •Excellent analytical, problem-solving and communication skills
• •Capacity to travel sporadically to EU company locations
• •Fluency in written and spoken English

Tasks

• •Act as a technical escalation point for complex IT issues
• •Lead and coach the IT support team to foster collaboration
• •Manage user account onboarding, access management, and offboarding
• •Coordinate task allocation and workflows for continuous IT support
• •Support Atlassian Jira Service Management and Confluence setup
• •Identify opportunities for automation and AI-assisted workflows
• •Implement IT support improvements based on business needs
• •Promote technology and process standardization in IT support
• •Conduct ad-hoc operational reporting with insights and recommendations
• •Review IT asset software and hardware inventory across locations
• •Support procurement of IT infrastructure and workplace technology

Tools & Technologies

Benefits