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Henkell Freixenet
2d ago

Team Lead IT – Onsite-Support(m/w/x)

Wiesbaden
Full-timeWith Home OfficeSenior

Description

You will lead the Wiesbaden support team while driving international service excellence. Your day-to-day involves managing German support operations and building a global community for standardized IT processes.

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Requirements

  • Degree in engineering, computer science, business informatics or comparable qualification
  • Minimum 5 years experience leading IT teams
  • Ability to steer internal/external consulting and service providers
  • Deep knowledge of Microsoft applications
  • Service-oriented and user-centered mindset
  • Ability to build and manage teams
  • Willingness to provide professional development
  • Driver's license Class B
  • Professional in English and German

Education

Bachelor's degree
OR
Vocational certification

Work Experience

5 years

Tasks

  • Lead the Wiesbaden onsite support team
  • Manage first-level support across Germany
  • Define group-wide support standards
  • Coordinate and prioritize support tickets
  • Distribute and escalate service requests
  • Establish a global support standards community

Tools & Technologies

Microsoft applications

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

Benefits

Flexible Working

  • Hybrid working
  • Flexible working hours
  • Working time models
  • Mobile working

Competitive Pay

  • Market-based compensation

More Vacation Days

  • 30 days annual leave
  • Special leave

Mentorship & Coaching

  • Coaching

Free or Subsidized Food

  • Company restaurant

Additional Allowances

  • Meal allowance

Healthcare & Fitness

  • EGYM Wellpass membership

Team Events

  • Employee events

Corporate Discounts

  • Employee discounts

Mental Health Support

  • External life situation advice

Learning & Development

  • Further education and training

Other Benefits

  • Group Accident Insurance

Company Bike

  • JobRad bike leasing

Family Support

  • Parent-child office
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