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EC
ecosio
last mo.

Team Lead Account Management(m/w/x)

Wien, München
Full-timeRemoteSenior

Description

In this role, you will lead a dynamic team of Account Managers while ensuring revenue growth through strategic account planning. Your day-to-day responsibilities will involve monitoring client satisfaction, collaborating with various teams, and providing insights to senior management.

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Requirements

  • •Experience leading an account management team
  • •Track record of success in B2B SaaS
  • •Fluency in English and German
  • •Experience leading a customer success team
  • •Previous experience in ERP / EDI / e-invoicing
  • •Fluency in additional languages, especially French, Spanish, and Italian

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead and motivate a team of 4 Account Managers
  • •Manage a team of 4 Customer Success Managers temporarily
  • •Ensure revenue contribution through account planning
  • •Implement cross-sell and up-sell action plans
  • •Monitor business performance and track retention metrics
  • •Track client satisfaction metrics and implement corrective actions
  • •Act as the escalation point for strategic customer support
  • •Share insights and forecasts with senior management
  • •Manage stakeholders and collaborate with onboarding and support teams
  • •Coordinate with marketing, product, and other sales departments

Languages

English – Business Fluent

German – Business Fluent

French – Basic

Spanish – Basic

Italian – Basic

Benefits

Flexible Working

  • •Flexible working hours

Additional Allowances

  • •Annual personal development budget
  • •Home office allowance
  • •Additional country-specific benefits

Team Events

  • •Regular events and trips

Workation & Sabbatical

  • •Workations of up to 90 days

Mental Health Support

  • •Wellbeing support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ecosio and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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