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SEEBURGER AG
6mo ago

Support Engineer(m/w/x)

Köthen (Anhalt)
Full-timeWith Home Office

Description

In this role, you will be the go-to person for product support, addressing support cases and collaborating with customers to optimize SEEBURGER solutions. Your focus will be on ensuring high service quality, particularly for premium clients, while also contributing to software updates and system analyses.

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Requirements

  • •Solid foundation in IT basics
  • •IHK certification in IT specialist training, degree in Business Informatics, or comparable qualifications
  • •Knowledge in IT administration, system or application support
  • •Familiarity with EDI/B2B, MFT, EAI, API environment, communication protocols, server operating systems, application servers, and databases
  • •Good written and spoken German and English skills

Education

Bachelor's degree

Tasks

  • •Provide product support for the Business Integration Suite
  • •Record and classify support cases
  • •Resolve support cases independently or with 3rd level support
  • •Collaborate with customers to enhance SEEBURGER solutions
  • •Act as Designated Support Engineer for premium customers
  • •Ensure high service quality and customer satisfaction
  • •Assist the support team with software updates
  • •Conduct system analyses
  • •Participate in service environment projects

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Trust-based working hours
  • •Remote work

Workation & Sabbatical

  • •20 days of workation

More Vacation Days

  • •Extra days off for volunteer work
  • •Birthday off

Bonuses & Incentives

  • •Christmas bonus

Retirement Plans

  • •Subsidy for company pension plan

Childcare

  • •Childcare allowance

Company Bike

  • •Bike leasing

Public Transport Subsidies

  • •Germany ticket

Corporate Discounts

  • •Tax-free benefits via Edenred

Other Benefits

  • •Private accident insurance

Learning & Development

  • •Access to digital learning platforms
  • •Internal training opportunities
  • •External training opportunities

Healthcare & Fitness

  • •Access to sports and wellness offers
  • •Health days
  • •Vaccinations
  • •Sports groups

Mental Health Support

  • •Stress prevention

Ergonomic Workplace

  • •Relaxation and activity rooms

Team Events

  • •Summer and winter parties
  • •After-work events
  • •Participation in events like B2Run
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SEEBURGER AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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