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NetApp, Inc.
2mo ago

Support Account Manager(m/w/x)

Stuttgart, München
Full-timeOn-siteSenior

Description

As a Support Account Manager, you will blend technical expertise with customer success skills, guiding clients to maximize their use of NetApp solutions while managing escalations and fostering strong relationships with stakeholders.

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Requirements

  • •Bachelor’s degree or equivalent experience
  • •5–7 years in customer-facing technical roles
  • •Technical proficiency in NetApp products or enterprise IT
  • •Strong communication and relationship-building skills
  • •Ability to manage multiple priorities in dynamic environments
  • •Data analysis and strategic recommendation skills
  • •Proficiency in MS Office; experience with Gainsight, Salesforce, or similar tools
  • •Ability to work independently and collaboratively; project management familiarity
  • •Language proficiency in German and English

Education

Bachelor's degree

Work Experience

5 - 7 years

Tasks

  • •Advise customers on NetApp products and services
  • •Build and maintain relationships with technical stakeholders
  • •Oversee onboarding and adoption processes
  • •Manage capacity effectively
  • •Conduct technical health checks
  • •Handle escalations promptly
  • •Utilize data insights for proactive risk mitigation
  • •Assess and optimize customer NetApp assets
  • •Collaborate with Renewal Specialists and Sales for renewals
  • •Support expansion opportunities
  • •Develop and share technical best practices
  • •Lead strategic initiatives for customer success
  • •Work cross-functionally with internal teams and customer stakeholders

Tools & Technologies

NetApp productsGainsightSalesforceMS Office

Languages

German – Business Fluent

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NetApp, Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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