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SYSynthesia

Strategic Customer Success Manager - German Speaking(m/w/x)

Klein London
Full-timeWith Home OfficeExperienced
AI/ML
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Strategic client guidance and technical engagement for video production software, managing a Book of Business. B2B SaaS customer-facing experience and Book of Business management required. Comprehensive paid parental leave, 25 days annual leave.

Requirements

  • Desire to expand career in software
  • Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar ideally in B2B SaaS
  • Experience in managing a Book of Business
  • Track record in managing risk, forecasting, and identifying growth opportunities
  • Ability to establish trusted advisor relationship with clients
  • Successful onboarding of new clients
  • Coordination and leading of regular client check-ins
  • Light video editing using the Synthesia platform
  • Retention and growth of enterprise clients
  • Ensuring ROI and value understood by clients
  • German Native or Bilingual Proficiency
  • Based in Europe

Tasks

  • Build relationships with clients
  • Educate clients on video content creation
  • Collaborate with sales for onboarding
  • Engage in business and technical conversations
  • Manage a Book of Business and KPIs
  • Identify growth opportunities and manage risk
  • Establish trusted advisor relationships
  • Onboard new clients successfully
  • Coordinate regular client check-ins
  • Lead discussions on client health and opportunities
  • Perform light video editing using the Synthesia platform
  • Ensure client retention and growth
  • Proactively identify risks and opportunities for clients

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Native

Tools & Technologies

  • Synthesia

Benefits

Generous Parental Leave

  • Paid parental leave for primary caregivers
  • Paid parental leave for secondary caregivers

Company Bike

  • Cycle to work scheme

Team Events

  • Regular socials

Healthcare & Fitness

  • Private Medical Insurance
  • Dental and vision coverage

Mental Health Support

  • Mental health support

Corporate Discounts

  • Cashback and gym discounts

Bonuses & Incentives

  • Generous referral scheme

Retirement Plans

  • Pension contribution

Modern Equipment

  • Work from home setup

Career Advancement

  • Career growth opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Synthesia and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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