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Strategic Customer Success Manager - German Speaking(m/w/x)
Description
As a Strategic Customer Success Manager, you will foster strong client relationships and guide clients in leveraging Synthesia's innovative video content solutions. This role involves onboarding new clients, ensuring their success, and identifying growth opportunities while collaborating closely with sales.
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Requirements
- •Desire to expand career in software
- •Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar ideally in B2B SaaS
- •Experience in managing a Book of Business
- •Track record in managing risk, forecasting, and identifying growth opportunities
- •Ability to establish trusted advisor relationship with clients
- •Successful onboarding of new clients
- •Coordination and leading of regular client check-ins
- •Light video editing using the Synthesia platform
- •Retention and growth of enterprise clients
- •Ensuring ROI and value understood by clients
- •German Native or Bilingual Proficiency
- •Based in Europe
Work Experience
approx. 1 - 4 years
Tasks
- •Build relationships with clients
- •Educate clients on video content creation
- •Collaborate with sales for onboarding
- •Engage in business and technical conversations
- •Manage a Book of Business and KPIs
- •Identify growth opportunities and manage risk
- •Establish trusted advisor relationships
- •Onboard new clients successfully
- •Coordinate regular client check-ins
- •Lead discussions on client health and opportunities
- •Perform light video editing using the Synthesia platform
- •Ensure client retention and growth
- •Proactively identify risks and opportunities for clients
Tools & Technologies
Languages
German – Native
Benefits
Generous Parental Leave
- •Paid parental leave for primary caregivers
- •Paid parental leave for secondary caregivers
Company Bike
- •Cycle to work scheme
Team Events
- •Regular socials
Healthcare & Fitness
- •Private Medical Insurance
- •Dental and vision coverage
Mental Health Support
- •Mental health support
Corporate Discounts
- •Cashback and gym discounts
Bonuses & Incentives
- •Generous referral scheme
Retirement Plans
- •Pension contribution
Modern Equipment
- •Work from home setup
Career Advancement
- •Career growth opportunities
- R+V Allgemeine Versicherung AGFull-timeWith HomeofficeExperiencedWittingen
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Strategic Customer Success Manager - German Speaking(m/w/x)
The AI Job Search Engine
Description
As a Strategic Customer Success Manager, you will foster strong client relationships and guide clients in leveraging Synthesia's innovative video content solutions. This role involves onboarding new clients, ensuring their success, and identifying growth opportunities while collaborating closely with sales.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Desire to expand career in software
- •Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar ideally in B2B SaaS
- •Experience in managing a Book of Business
- •Track record in managing risk, forecasting, and identifying growth opportunities
- •Ability to establish trusted advisor relationship with clients
- •Successful onboarding of new clients
- •Coordination and leading of regular client check-ins
- •Light video editing using the Synthesia platform
- •Retention and growth of enterprise clients
- •Ensuring ROI and value understood by clients
- •German Native or Bilingual Proficiency
- •Based in Europe
Work Experience
approx. 1 - 4 years
Tasks
- •Build relationships with clients
- •Educate clients on video content creation
- •Collaborate with sales for onboarding
- •Engage in business and technical conversations
- •Manage a Book of Business and KPIs
- •Identify growth opportunities and manage risk
- •Establish trusted advisor relationships
- •Onboard new clients successfully
- •Coordinate regular client check-ins
- •Lead discussions on client health and opportunities
- •Perform light video editing using the Synthesia platform
- •Ensure client retention and growth
- •Proactively identify risks and opportunities for clients
Tools & Technologies
Languages
German – Native
Benefits
Generous Parental Leave
- •Paid parental leave for primary caregivers
- •Paid parental leave for secondary caregivers
Company Bike
- •Cycle to work scheme
Team Events
- •Regular socials
Healthcare & Fitness
- •Private Medical Insurance
- •Dental and vision coverage
Mental Health Support
- •Mental health support
Corporate Discounts
- •Cashback and gym discounts
Bonuses & Incentives
- •Generous referral scheme
Retirement Plans
- •Pension contribution
Modern Equipment
- •Work from home setup
Career Advancement
- •Career growth opportunities
About the Company
Synthesia
Industry
IT
Description
The company simplifies video production, enabling organizations to create and share high-quality videos efficiently.
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